Refunds and cancellations
This guide covers refund for viewers in Ireland, using the figures that in fact govern whether a feed holds steady.
Premium becomes the reasonable choice once a sizeable display and a second or third simultaneous stream arrive together. A 4K stream is budgeted at approximately 25 Mbps, which is why the Basic plan matters the majority of for households watching on a big screen in the kitchen. The bulk of the muddle around refund comes from treating those four as one thing, so a fault in the kitchen is charged to the package.
The refund position
A refund request is dealt with on WhatsApp at +33 7 56 75 79 66, quoting the order. A cancellation ends renewal; it will not shorten a term already paid for automatically. Refunds are not available where the supported unit list were ignored, since that is a local matter.
Nothing on this page commits to an outcome for a specific channel or event, since content availability depends on rights and varies by country and season. Where a fault is ours and cannot be resolved, the unused portion is the basis for the calculation.
A subscription bought for 12 months at 55.99 EUR is calculated proportionally against the time already used. Before a refund is considered, the normal course is troubleshooting: the majority of reported faults turn out to be local network or Firestick configuration.
How to ask a useful question
Questions about compatibility for a particular Firestick are worth asking before ordering instead of after. A message that says what you already tried saves a round trip, as it removes the obvious suggestions from the conversation. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Prices for Ireland
There is no surcharge for the programme guide or for help during setup — both are included on either package. Prices are shown in EUR for the entire term rather than as a monthly figure, since the term is what is being bought. The per-month figure falls as the term lengthens, and that is the sole route by which the price changes.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
More than one display
For a lodger with a second display, the practical limit is commonly reached at a wet Sunday rather than during the day. Add up the bandwidth before adding the display: three Full HD streams require about 24 to 36 Mbps between them. If a stream stops when another begins, the stream limit has been reached — that is the package working as described, not a fault.
Basic and Premium compared
For a couple sharing one television, the stream count generally settles matters before the picture quality tier does. If you are unsure, start with the shorter term and move up once you know how many screens are in practice running at a bank holiday afternoon. The package does not alter the local network, so upgrading will not fix an old powerline adapter. Longer terms reduce the monthly figure: Basic at 12 months works out at 4.67 EUR per month against 55.99 EUR for the entire term.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Frequently asked questions
Which channels are included?
Broadcasting rights are split across separate rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. Channel availability in Ireland consequently is unlike what applies in other markets, and it can alter between one season and the next. Broadcasting rights are split across separate rights holders, and they vary by country and by season.
Do I require to change my router?
Not commonly. Congestion is time-shaped: the same house that feeds HD / Full HD effortlessly at noon can struggle at a Sunday evening when the whole street is online. A wired run to the main display removes the single largest variable, and it is useful attempting even as a short experiment. A 4K feed is budgeted at about 25 Mbps, which is why the Basic package carries the most weight for households watching on a big display in the kitchen.
The picture drops in the evening but not during the day. Why?
That pattern points at bandwidth rather than the plan or the unit. A problem that shows up only at a Sunday evening is a bandwidth problem until proven otherwise. A issue that shows up on one Android TV but not on a Smart TV in the same kitchen is a device issue, rather than a network fault.
Can I watch on a Smart TV as well?
Yes, provided the stream count permits it. Where several people watch independently, settling which screens count at a Sunday evening avoids an upgrade that was never needed. A unit that is powered up and waiting does not consume a stream; a unit left paused mid-programme often takes one.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. Ask before ordering instead of after: the current unit compatibility details are useful confirming for the exact Android TV in the kitchen. There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous feeds. A single viewer watching in the kitchen on one screen rarely requires more than Basic provides.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. Both plans include the EPG programme guide and setup help, so the choice is about streams and quality and not about anything held back. Longer terms reduce the monthly figure: Basic at 12 months comes to 4.67 EUR per month against 55.99 EUR for the whole term. For grandparents with one principal screen, the stream count generally settles matters before the quality tier does.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Setup help is included on both plans, and it is most effective when the question carries specific details. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Record the Android TV model, the connection type, the kitchen it lives in, and the exact time the problem appeared.