Getting in touch
A practical look at contact in Ireland, written around measurable numbers instead of impressions.
There are two plans. Basic covers HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous feeds. Keep a note of the figures you gauge, because running the same ten-minute test twice is what makes a support conversation brief instead of endless. If you keep one habit from this page, take the habit of running the same ten-minute test twice — it turns a vague impression into something support can act on.
Contact for Ireland
For an pre-sales question, state the plan and term you are considering — for example Premium for 24 months — and the iPhone / iPad you intend to use. A fault that shows up only at a wet Sunday is useful saying explicitly — the clock is often the best clue.
For a fault report, include the iPhone / iPad model, the games room it sits in, the connection type, and the clock time the fault appeared. Saying what you already tried saves a round trip, since it clears the obvious suggestions.
The quickest route is WhatsApp at +33 7 56 75 79 66, which covers both ordering and setup. Questions about whether a particular Smart TV is supported are worth asking before ordering rather than afterwards.
What the link needs to deliver
Congestion is time-shaped: the same house that feeds 4K / Full HD effortlessly at noon can struggle at the school run hour when the whole street is online. A wired run to the primary screen removes the single largest variable, and it is useful trying even as a short experiment.
A 4K feed is budgeted at approximately 25 Mbps, which is why the Premium package carries the the majority of weight for households watching on a big display in the spare bedroom. Keep a note of the figures you measure, because reading the model number off the back rather than guessing is what makes a support conversation short instead of circular.
Picture quality options that matter
HD asks for about 5 Mbps per stream, Full HD between 8 and 12, and 4K around 25 — those are the numbers the arithmetic rests on. A larger display in the box room makes the gap between Full HD and 4K obvious; a screen under about 43 inches renders it barely perceptible.
Motion smoothing is the option most frequently behind an image that fails to convince without anyone being able to say why. Judge picture quality on the same content twice instead of hopping between feeds, since source material varies more than the delivery does.
Choosing the device
Confirm the output mode before faulting the feed: a screen left on automatic can downscale 4K / Full HD without announcing it. Storage matters less than people expect, but a device with almost no free space will behave unpredictably at a bank holiday afternoon.
For grandparents with one primary screen, the thing that settles it is usually how many people can begin a session unaided, which favours the device everyone already knows. Older hardware tends to fail at the interface: menus become slow long before the picture does.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Before you contact support
Setup help is included on both plans, and it is the majority of effective when the question carries specific details. Record the macOS model, the connection type, the dining room it sits in, and the exact time the problem appeared. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Frequently asked questions
How much internet speed do I in practice need?
Plan on about five Mbps for each HD feed, eight to twelve for each Full HD feed, and approximately twenty-five for each 4K stream. A wired run to the main display takes out the biggest unknown, and it is useful trying even as a short experiment. Two Full HD streams running together land somewhere near 16 to 24 Mbps before downloads, video calls or a games console are added.
Which channels are included?
Broadcasting rights are split across distinct rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Channel availability in Ireland consequently differs from availability elsewhere, and it can change between one season and the next. The same principle applies to on-demand material: what is included is a licensing question, not a technical one. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Ireland.
How many people can watch at the same time?
The answer comes from the package and not the number of devices you own. If a feed stops when another begins, the feed limit has been reached — that is the package working as described, not a fault. Total the bandwidth before adding the display: three Full HD streams require around 24 to 36 Mbps between them.
How long does the first setup take?
Allow around twenty minutes, and a good deal more if the Firestick has to update itself first. Have the Firestick in the basement lounge powered up and on the network before you start, and record its model number. The order below is deliberate: each step can be verified before the next one is attempted. Setup moves quicker when the network is settled first, since a fault introduced at the network stage seems exactly like a fault in the package.
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. For a household with a night-shift worker, contrast the total for the term against what the same period costs on the alternative package rather than comparing headline monthly figures. Confirm the current price before ordering, since the figure that matters is the one quoted when the order is placed. The per-month figure drops as the term lengthens, and that is the sole route by which the price changes.
Which unit should I use in the basement lounge?
The one already connected to the display is generally the right answer, since it keeps the picture path short and eliminates an extra remote. A Firestick is the straightforward choice for the basement lounge, since it keeps the picture path short and saves juggling two handsets. Older hardware tends to fail at the interface: menus become slow well before the image suffers.
Do I need to change my router?
Rarely. Test the same channel for ten minutes at a weekday evening and again twelve hours later — the comparison separates a unit fault from network congestion. A wired run to the principal display takes out the biggest unknown, and it is worth attempting even as a short experiment. If a second screen is added for a household with a night-shift worker, add up again from 25 Mbps upward instead of assuming the existing link absorbs it.