Where to start with installation
A practical look at installation in Ireland, written around measurable numbers rather than impressions.
If you are unsure, take the brief option first and move up once you know how many screens are in fact running at a Friday night. Write down the figures you gauge, as testing the same channel twice a day is what makes a support conversation brief instead of endless. The starting point in Ireland is normally a copper line, and the difference between two households on the same contract is almost always the local network.
Where to start with installation
For a family that watches together, the practical question is not which plan is best in general, but which one fits the number of screens genuinely running at half past eight in the evening. No part of installation is decided by a single number, which is why this page keeps apart the connection figures from the device options. installation explains how a television signal reaches a display in Ireland over an internet connection rather than an aerial or a dish. A plan cannot repair a television set to automatic picture mode, and no amount of bandwidth makes up for a unit set to the wrong output mode.
Bandwidth, in real numbers
Write down the figures you gauge, since testing on a second display before blaming the first is what makes a support conversation brief rather than endless. If a second screen is added for a lodger with a second screen, add up again from 12 Mbps upward instead of assuming the existing link absorbs it.
Test the same channel for ten minutes at the early morning and again twelve hours later — that gap distinguishes a device fault from network congestion. A wired run to the principal screen takes out the biggest unknown, and it is worth trying even as a short experiment.
Choosing between Basic and Premium
The plans differ in picture quality ceiling and stream count. They do not differ in the guide, the device list, or the help available during setup. There are two plans. Basic includes HD and Full HD with 2 simultaneous feeds; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous streams. Nothing about the plan changes the local network, so upgrading will not fix a wall between the router and the screen. A single viewer watching in the living room on one screen seldom pushes past Basic.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
What HD / Full HD really requires
For a family of four, picture quality is frequently limited by the third simultaneous stream more than by one panel. Judge quality on the same content twice instead of hopping between feeds, because source material varies more than the delivery does.
HD asks for approximately 5 Mbps per feed, Full HD between 8 and 12, and 4K around 25 — those are the numbers the arithmetic rests on. Motion smoothing is the option the majority of frequently behind an image that fails to convince without anyone being able to say why.
Watching in several rooms
Simultaneous streams are counted per package, rather than per box: Basic allows 2, Premium permits up to 5. Where a number of people watch independently, agreeing which screens matter at a weekday evening avoids an upgrade that was never needed. A second display in the games room and a third elsewhere is roomy on Premium and tight on Basic.
Reading the symptoms
A fault that turns up only at a Sunday evening is a bandwidth problem until proven otherwise. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first. Almost every fault fall into one of a small number of categories, and the symptom typically points at which one.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the MAG; retest at a Friday night |
| Everything is slow to respond, picture is fine | Unit interface, not the stream | Free storage on the MAG; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One screen works, another does not | Unit or stream limit | Verify whether 2 feeds are already in use |
| Picture looks soft on a large display | Output mode or quality tier | Set a fixed output; confirm the plan covers HD / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the household office soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the device time zone |
Matching the device to the home office
Older hardware stumbles first over the menus: menus become slow well before the image suffers. A Apple TV is the the majority of direct choice for the landing, as it keeps the picture path short and avoids a second remote control.
Storage weighs lighter than assumed, but a unit with almost no free space turns erratic at the middle of the afternoon. Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the workable difference between them is interface speed rather than picture quality.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
A working setup order
Setup moves quicker when the network is settled first, since a fault introduced at the network stage is indistinguishable from a fault in the package. If a step fails, stay with it instead of continuing — timing the fault against the clock instead of by feel is what keeps the diagnosis short. The order below is chosen on purpose: each step can be verified before the next one is attempted.
- Connect the MAG in the household office to the network, using a cable if one can reach.
- Confirm that the display is set to a fixed output mode rather than automatic.
- Open the player application on the MAG and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any options.
- Note the time and the result, then repeat the same test at a Friday night.
Why channel lists differ by country
The same principle applies to on-demand material: what is included is a licensing question, instead of an engineering matter. A licensed service carries only the content it is licensed to carry, which is why no honest page can pledge a named event. Channel availability in Ireland therefore is unlike what applies in other markets, and it can change between one season and the next.
Frequently asked questions
Which channels are included?
Broadcasting rights are shared among different rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. Channel availability in Ireland consequently differs from availability elsewhere, and it can change between one season and the next. The same principle applies to on-demand material: what is included is a licensing question, instead of an engineering matter. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Ireland.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth rather than the package or the device. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first. A problem that appears on one MAG but not on a iPhone / iPad in the same home office is a unit problem, rather than a network fault. Adjust one thing at a time, and note what you changed — a fault fixed by three simultaneous changes comes back without a reason.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the issue shows up only at a Friday night, say so — timing is regularly the the majority of useful single detail. Note the MAG model, the connection type, the home office it lives in, and the exact time the problem appeared. Setup help is included on both plans, and it is most effective when the question carries specific details.
Does a longer term reduce the price?
Yes, and it is the only route by which the price changes. Confirm the current price before ordering, since the figure that matters is the one quoted when the order is placed. Basic at 12 months is 55.99 EUR, which is 4.67 EUR for each month of the term. Prices are shown in EUR for the whole term instead of as a monthly figure, because the term is what is being bought.
How long does the first setup take?
Allow around twenty minutes, and rather more if the MAG has to update itself first. Have the MAG in the household office switched on and connected before you start, and record its model number. If a step fails, stop there instead of continuing — testing the same channel twice a day is what keeps the diagnosis short.
How many people can watch at the same time?
This is decided by the plan rather than the number of devices you own. If a feed stops when another begins, the feed limit has been reached — that is the plan working as described, and not a defect. Simultaneous feeds are tallied per package, instead of per box: Basic permits 2, Premium permits up to 5. Where multiple people watch independently, settling which screens count at a Friday night avoids an upgrade that was never needed.
How much internet speed do I in practice require?
Budget about five Mbps for each HD stream, eight to twelve for each Full HD feed, and about twenty-five for each 4K stream. Each stream needs about 12 Mbps to hold HD / Full HD steadily, and that figure is per feed instead of per household. Congestion is tied to the clock: the same house that streams HD / Full HD without difficulty at noon can struggle at a Friday night when the entire street is online.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. A single viewer watching in the household office on one display rarely requires more than Basic provides. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the unit list, or the help available during setup. For a single viewer, the feed count commonly governs it before the picture quality tier does.