Data and your subscription
Here is what privacy means in practice in Ireland, separated into the connection, the local network, the unit and the plan.
There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous streams. Contract speed and delivered speed are two separate matters: a rural fixed link into the building tells you very little about what reaches the display in the spare bedroom. The bulk of the muddle around privacy comes from treating those four as one thing, so a fault in the spare bedroom gets blamed on the package.
Data and your subscription
You may ask what is held about you, and ask for it to be corrected or deleted, by writing to the same number. The data held is confined to what is needed to issue and support a subscription for Ireland. Access details are tied to a single subscriber and are never shared or sold on.
That typically covers a messaging handle, the package and term chosen, and the hardware kind you told us about — for example a Other. This page describes practice instead of restating legislation; it is written to be read, not to be scrolled past. No tracking profile is built from what you watch, and this site carries no third-party tracking scripts.
Where law requires records to be kept for a period, they are kept only for that period. Messages sent to WhatsApp at +33 7 56 75 79 66 are retained so that a support conversation has context rather than restarted each time.
Picture quality settings that matter
Set the display to a fixed output rather than automatic, then judge picture quality — automatic switching hides the very issue you are trying to gauge. The Premium package includes 4K / Full HD, and the difference between quality tiers is visible chiefly on big panels at normal viewing distance.
HD needs roughly 5 Mbps per stream, Full HD between 8 and 12, and 4K approximately 25 — those are the numbers useful planning around. A larger screen in the garden room makes the gap between Full HD and 4K plain; a display under about 43 inches renders it barely perceptible.
Devices that suit Ireland homes
If you are due to alter the box, choose the option with a wired network port — that clears a family of faults in one step. Verify the output mode before blaming the source: a display left on automatic can downscale 4K / Full HD without announcing it.
Storage matters less than people expect, but a unit with almost no free space will behave unpredictably at a wet Sunday. A macOS is the most direct choice for the garden room, since it keeps the picture path short and avoids a second remote control.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
What support covers
A message that says what you already tried saves a round trip, as it eliminates the obvious suggestions from the conversation. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Questions about compatibility for a particular Smart TV are worth asking before ordering rather than after.
What the link needs to deliver
Where wiring is impossible, shifting the router into the open usually does more than replacing it, since a mesh node placed too far from the screen costs more throughput than most people expect. Test the same channel for ten minutes at a Saturday afternoon and again twelve hours later — the comparison separates a unit fault from network congestion. Each feed calls for about 25 Mbps to hold 4K / Full HD steadily, and that figure is per feed and not per property. Write down the figures you measure, because writing down the model number before contacting support is what makes a support conversation brief instead of endless.
Frequently asked questions
Does a longer term reduce the price?
Yes, and it is the only route by which the price changes. The per-month figure falls as the term lengthens, and that is the sole route by which the price changes. Confirm the current price before ordering, since the figure that matters is the one quoted when the order is placed.
What is the difference between the two plans?
Basic covers HD and Full HD with two simultaneous streams. Longer terms reduce the monthly figure: Premium at 12 months works out at 5.83 EUR per month against 69.99 EUR for the entire term. Premium becomes the logical choice once a large display and a second or third simultaneous stream are both in play.
How many people can watch at the same time?
That depends on the package and not the number of devices you own. Total the bandwidth before adding the screen: three Full HD streams need roughly 24 to 36 Mbps between them. If a stream stops when another begins, the stream limit has been reached — that is the package working as described, not a fault. A unit that is powered up and waiting does not consume a stream; a unit left paused mid-programme frequently does.
Which device should I use in the spare bedroom?
The one currently attached to the screen is generally the right answer, since it keeps the picture path short and eliminates an extra remote. If you are due to change the box, choose the option with a wired network port — that clears a family of faults in one step. Confirm the output mode before blaming the source: a screen left on automatic can downscale 4K / Full HD without announcing it. Keep the device list to what you in fact use; every extra box in the spare bedroom is another thing to update and another remote to lose.
Which channels are included?
Broadcasting rights are divided between distinct rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Broadcasting rights are divided between separate rights holders, and they vary by country and by season. Ask about current availability before ordering instead of trusting an older printed set.
Can I watch on a Smart TV as well?
Yes, provided the feed count allows it. Simultaneous streams are counted per package, rather than per box: Basic allows 2, Premium permits up to 5. Where multiple people watch independently, agreeing which screens matter at the middle of the afternoon avoids an upgrade that was never needed.
How long does the first setup take?
Set aside roughly twenty minutes, and somewhat longer if the macOS is behind on updates. Setup goes faster when the network is settled first, since a fault introduced at the network stage is indistinguishable from a fault in the plan. If a step fails, stay with it instead of continuing — recording the exact time a fault shows up is what keeps the diagnosis short. Have the macOS in the spare bedroom switched on and connected before you start, and record its model number.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth instead of the package or the device. A issue that turns up only at the middle of the afternoon is a bandwidth problem until proven otherwise. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first. Almost every fault fall into one of a limited set of groups, and the symptom commonly points at which one.