Understanding Premium Plan in Ireland
Here is what Premium Plan means in practice in Ireland, separated into the connection, the local network, the device and the plan.
For a lodger with a second screen, the feed count generally settles matters before the quality tier does. A 4K feed is calculated at about 25 Mbps, which is why the Premium package matters most for households using a big panel in the spare bedroom. A plan will not fix a router placed inside a cupboard, and no headline speed compensates for a unit set to the wrong output mode.
What Premium Plan actually means
A clear way to think about Premium Plan is as four independent pieces: the link into the home, the local network, the device in the landing, and the package itself. For a single viewer, the question that matters is not which plan is best in the abstract, but which one suits the number of screens in fact in use at the middle of the afternoon.
The bulk of the muddle around Premium Package comes from mixing those four together, so a fault in the landing gets blamed on the plan. If you keep one habit from this page, take the habit of comparing a wired and a wireless run — it turns a vague impression into something support can act on.
Picture picture quality, honestly
Set the display to a fixed output rather than automatic, then judge quality — automatic switching masks the effect. HD requires approximately 5 Mbps per stream, Full HD between 8 and 12, and 4K around 25 — those are the numbers worth planning around.
Motion smoothing is the setting most frequently behind an image that looks wrong without anyone being able to say why. Judge quality on the same content twice instead of hopping between feeds, since source material varies more than the delivery does.
First-time setup
Set aside about twenty minutes for a first setup, and considerably longer if the MAG requires a system update first. If a step fails, stop there instead of continuing — recording the exact time a problem appears is what keeps the diagnosis short. Setup moves quicker when the network is settled first, since a fault introduced at the network stage looks exactly like a fault in the plan.
- Connect the Smart TV in the spare bedroom to the network, using a cable if one can reach.
- Verify that the display is set to a fixed output mode rather than automatic.
- Open the player application on the Smart TV and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any options.
- Note the time and the result, then repeat the same test at the school run hour.
Prices for Ireland
Premium at 12 months is 69.99 EUR, which is 5.83 EUR for each month of the term. There is no separate charge for the programme guide or for help during setup — both are included on either package. Prices are shown in EUR for the entire term and not as an instalment, because the term is what is actually purchased.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Troubleshooting, by symptom
Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first. Nearly all faults fall into one of a limited set of groups, and the symptom typically points at which one. A problem that turns up only at a bank holiday afternoon is a bandwidth problem until proven otherwise.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Smart TV; retest at the school run hour |
| Everything is slow to respond, picture is fine | Device interface, not the stream | Free storage on the Smart TV; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One screen works, another does not | Device or stream limit | Confirm whether 5 feeds are already in use |
| Picture seems soft on a large screen | Output mode or picture quality tier | Set a fixed output; confirm the package includes 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the spare bedroom soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
What the link needs to deliver
Each feed asks for around 25 Mbps to hold 4K / Full HD steadily, and that figure is per stream instead of per household. Where wiring is impossible, moving the router out of a cupboard generally does more than replacing it, as a wall between the router and the screen costs more throughput than anyone anticipates.
Write down the figures you gauge, because testing on a second screen before blaming the first is what makes a support conversation brief rather than endless. If a second screen is added for two flatmates who watch separately, add up again from 25 Mbps upward and do not assume there is room.
How to ask a useful question
Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. If the fault appears only at a weekday evening, say so — timing is frequently the the majority of useful single detail. Questions about compatibility for a particular Enigma2 are worth asking before ordering rather than after.
Basic and Premium compared
There are two plans. Basic covers HD and Full HD with 2 simultaneous feeds; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous feeds. Premium becomes the logical choice once a big display and a second or third simultaneous stream arrive together.
Nothing about the package changes the local network, so upgrading cannot resolve a router placed inside a cupboard. If you are unsure, start with the shorter term and move up once you know how many screens are genuinely in use at a wet Sunday.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Why channel lists differ by country
The same principle applies to on-demand material: what is included is a licensing question, not a technical one. This page purposely cites no competition, package or broadcaster, as doing so would imply a licence that may not exist for Ireland. Channel availability in Ireland so differs from availability elsewhere, and it can adjust between one season and the next.
Frequently asked questions
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth rather than the plan or the device. Alter one thing at a time, and record what you changed — a fault fixed by three simultaneous changes will return unexplained. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first.
How much internet speed do I in fact require?
Budget approximately five Mbps for each HD feed, eight to twelve for each Full HD feed, and about twenty-five for each 4K stream. Write down the figures you measure, because timing the fault against the clock instead of by feel is what makes a support conversation short instead of circular. Test the same channel for ten minutes at the school run hour and again twelve hours later — that gap distinguishes a unit fault from network congestion. If a second display is added for a lodger with a second display, add up again from 25 Mbps upward and do not assume there is room.
How many people can watch at the same time?
This is decided by the package rather than the number of devices you own. A device that is powered up and waiting does not consume a stream; a device left paused mid-programme frequently does. Add up the bandwidth before adding the display: three Full HD feeds need about 24 to 36 Mbps between them.
What is the difference between the two plans?
Basic covers HD and Full HD with two simultaneous feeds. Nothing about the package changes the local network, so upgrading will not fix a router placed inside a cupboard. Raise the question in advance rather than after: the current device compatibility details are useful confirming for the exact Smart TV in the spare bedroom. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the device list, or the help available during setup.
Which device should I use in the spare bedroom?
The one currently attached to the screen is the majority of frequently the right answer, since it keeps the picture path short and saves juggling two remotes. A Smart TV in the spare bedroom and a Other elsewhere is a common arrangement, and it works as long as the plan permits 5 simultaneous feeds. Keep the unit list to what you in fact use; every extra box in the spare bedroom is one more item to maintain and a further handset.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. A message that says what you already tried saves a round trip, as it eliminates the obvious suggestions from the conversation. Note the Smart TV model, the connection type, the spare bedroom it sits in, and the exact time the fault appeared.
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they need. Work out the cost per screen: a Premium package supporting 5 simultaneous streams divides differently for a lodger with a second screen than for a single viewer. Premium at 12 months is 69.99 EUR, which is 5.83 EUR for each month of the term.
How long does the first setup take?
Budget about twenty minutes, and a good deal more if the Smart TV is behind on updates. If a step fails, stop there instead of continuing — timing the fault against the clock rather than by feel is what keeps the diagnosis short. Have the Smart TV in the spare bedroom powered up and on the network before you start, and record its model number. Setup goes faster when the network is settled first, since a fault introduced at the network stage seems exactly like a fault in the plan.