Where to start with setup
Here is what setup means in practice in Ireland, separated into the connection, the local network, the unit and the plan.
If you are unsure, take the brief option first and move up once you know how many screens are in fact running at a Saturday afternoon. Test the same channel for ten minutes at a Saturday afternoon and again twelve hours later — the comparison separates a device fault from network congestion. setup includes how a television signal gets to a screen in Ireland over an internet connection rather than an aerial or a dish.
What setup actually means
The usual baseline in Ireland is normally a rural fixed link, and the difference between two households on the same contract nearly always begins indoors. For two flatmates who watch separately, the practical question is not which plan is best in the abstract, but which one suits the number of screens truly running at a bank holiday afternoon.
Nothing about setup is settled by a single number, which is why this page separates the link figures from the device settings. Picture picture quality tracks bandwidth: around 25 Mbps per stream for the picture quality Premium delivers, before anything else in the house is counted.
Option it up, step by step
The order below is chosen on purpose: each step can be verified before the next one is attempted. If a step fails, stay with it instead of continuing — changing one setting at a time is what keeps the diagnosis short. Setup moves quicker when the network is settled first, because a fault introduced at the network stage is indistinguishable from a fault in the plan.
- Connect the Other in the bedroom to the network, using a cable if one can reach.
- Confirm that the screen is set to a fixed output mode instead of automatic.
- Open the player application on the Other and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
- Record the time and the result, then repeat the same test at a Saturday afternoon.
When something goes wrong
Adjust one thing at a time, and note what you changed — a fault fixed by three simultaneous changes will return unexplained. Nearly all faults fall into one of a small number of categories, and the symptom generally points at which one. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Other; retest at a Saturday afternoon |
| Everything is slow to respond, picture is fine | Unit interface, not the feed | Free storage on the Other; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Unit or stream limit | Confirm whether 5 feeds are already in use |
| Picture seems soft on a sizeable display | Output mode or picture quality tier | Set a fixed output; confirm the package covers 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the bedroom soundbar to pass-through instead of auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
What the connection requires to deliver
If a second display is added for a lodger with a second screen, recalculate from 25 Mbps upward rather than assuming the existing connection absorbs it. Two Full HD feeds running together land somewhere near 16 to 24 Mbps before downloads, video calls or a games console are added.
A 4K feed is calculated at about 25 Mbps, which is why the Premium plan matters the majority of for households using a big panel in the conservatory. Each feed needs about 25 Mbps to hold 4K / Full HD without stumbling, and that figure is per feed and not per property.
Total cost, by term length
A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they need. Prices are shown in EUR for the entire term rather than as a monthly figure, since the term is what is being bought. There is no separate charge for the programme guide or for help during setup — both are included on either plan.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Data and your subscription
That normally means a messaging handle, the package and term chosen, and the unit type you told us about — for example a Chromecast. No behavioural profile is built from what you watch, and this site carries no third-party tracking scripts. Where a legal obligation requires records to be kept for a period, they are retained no longer than required.
Basic and Premium compared
Both plans include the EPG programme guide and setup help, so the choice is about screen count and sharpness and not about anything held back. For a single viewer, the feed count generally decides it before the quality tier does. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the unit list, or the help available during setup. Ask before ordering rather than after: the current unit compatibility details are useful confirming for the exact Other in the dining room.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
More than one display
For a shared flat with three tenants, the practical limit is generally reached at a wet Sunday rather than during the day. If a feed stops when another begins, the feed limit has been reached — that is the plan working as described, not a fault. Where a number of people watch independently, settling which screens count at a wet Sunday avoids an upgrade that was never needed.
HD, Full HD and 4K in practice
Judge picture quality on the same content twice instead of hopping between feeds, since source material varies more than the delivery does. For a household with two teenagers, quality is frequently capped by the third simultaneous stream rather than by any single display.
Sharpness controls on the television generally spoil the image, since they add edge artefacts to a signal that is compressed before it arrives. If the picture softens at a Sunday evening but holds at other times, the cause is bandwidth and not the package or the box.
Service terms for Ireland
Where a connection issue prevents playback, the remedy is support, since the subscription itself is unaffected. Setup help is provided on both plans. It extends to configuring a supported Android Phone and does not extend to repairing third-party hardware.
The plan sets a simultaneous stream limit: 5 on Premium. Exceeding it stops an additional feed instead of cancelling the account. Questions about these terms are answered on WhatsApp at +33 7 56 75 79 66.
Why channel lists differ by country
Ask about current availability before ordering rather than relying on a list published at some earlier point. Channel availability in Ireland so is unlike what applies in other markets, and it can adjust between one season and the next. The same principle applies to on-demand material: what is included is a licensing question, rather than an engineering matter.
Frequently asked questions
Which unit should I use in the bedroom?
The one already connected to the screen is most often the right answer, as it keeps the picture path short and removes an extra remote. Where a Other is already in place, adding a Enigma2 rarely improves the picture and generally costs a movement to every viewing session. Verify the output mode before blaming the source: a display left on automatic can downscale 4K / Full HD without announcing it. Supported hardware covers Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the practical difference between them is interface speed more than image.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. A message that says what you already tried saves a round trip, as it removes the obvious suggestions from the conversation. If the problem turns up only at a Saturday afternoon, say so — timing is frequently the most useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Can I watch on a Enigma2 as well?
Yes, provided the stream count allows it. If a stream stops when another starts, the stream limit has been reached — that is the package working as described, and not a defect. Simultaneous streams are tallied per package, instead of per box: Basic permits 2, Premium allows up to 5.
How much internet speed do I in practice need?
Allow for approximately five Mbps for each HD stream, eight to twelve for each Full HD feed, and close to twenty-five for each 4K stream. Contract speed and delivered speed are different things: a landlord-provided link into the building tells you very little about what arrives at the screen in the bedroom. A wired run to the principal display eliminates the single largest variable, and it is useful trying even as a short experiment.
How many people can watch at the same time?
That depends on the plan and not the number of devices you own. Simultaneous streams are tallied per package, rather than per box: Basic allows 2, Premium permits up to 5. A unit that is switched on but idle does not consume a feed; a device left paused mid-programme often takes one. Where multiple people watch independently, agreeing which screens matter at a Saturday afternoon avoids an upgrade that was never needed.
Do I need to adjust my router?
Not generally. Contract speed and delivered speed are separate things: a landlord-provided connection into the building says almost nothing about what reaches the display in the bedroom. Two Full HD streams running together so sit somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. Each stream calls for around 25 Mbps to hold 4K / Full HD steadily, and that figure is per stream and not per property.
What is included besides the channels?
Both plans come with the EPG programme guide and help during setup, and neither is charged separately. Premium becomes the sensible choice once a sizeable screen and a second or third simultaneous stream are both in play. The package does not alter the local network, so upgrading will not fix a wall between the router and the screen.
How long does the first setup take?
Set aside around twenty minutes, and a good deal more if the Other needs a system update first. The order below is deliberate: each step can be verified before the next one is attempted. Set aside about twenty minutes for a first setup, and rather more if the Other requires a system update first.