The agreement in plain words
Here is what terms means in practice in Canada, separated into the link, the local network, the unit and the package.
If you are unsure, take the brief option first and move up once you know how many screens are truly in use at a Friday night. A wired run to the principal display removes the single largest variable, and it is useful trying even temporarily. Nearly every misunderstanding around terms comes from treating those four as one thing, so a fault in the living room is charged to the plan.
Terms you agree to
A subscription is bought for a defined length: 24 months at 99.99 EUR, renewable by agreement instead of automatically. Prices are shown in EUR for the entire term and are fixed when the order is placed.
These terms cover the subscription purchased for use in Canada and to the account details issued with it. Channel and content availability follows the licences held and may change during the term; nothing here promises a named channel or event. Where a home wiring issue prevents playback, the first step is diagnostic help, because the subscription itself is unaffected.
Setup help is included on both plans. It extends to configuring a supported Enigma2 and does not extend to repairing third-party hardware. The package sets a simultaneous stream limit: 2 on Basic. Going past it stops an additional stream instead of ending the subscription.
More than one screen
For a household with a night-shift worker, the practical limit is generally reached at the early morning rather than during the day. Total the bandwidth before adding the display: three Full HD streams need roughly 24 to 36 Mbps between them. A device that is powered up and waiting does not consume a feed; a unit left paused mid-programme frequently takes one.
Matching the unit to the living room
A Other in the kitchen and a Chromecast elsewhere is a familiar pairing, and it works as long as the plan permits 2 simultaneous streams. Storage weighs lighter than assumed, but a device with almost no free space turns erratic at half past eight in the evening.
Check the output mode before blaming the source: a display left on automatic can drop HD / Full HD quietly. A Other is the straightforward choice for the kitchen, because it keeps the picture path short and avoids a second remote control.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Total cost, by term length
Work out the cost per screen: a Basic plan supporting 2 simultaneous streams divides differently for a lodger with a second display than for a single viewer. Basic at 24 months is 99.99 EUR, which is 4.17 EUR for each month of the term. A shorter term costs more per month and asks less up front, which suits anyone still deciding how many screens they need.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Which package fits
A single viewer watching in the basement lounge on one screen rarely needs more than Basic provides. Longer terms reduce the monthly figure: Basic at 24 months works out at 4.17 EUR per month against 99.99 EUR for the entire term.
Ask before ordering instead of after: the current unit compatibility details are worth confirming for the exact Smart TV in the basement lounge. The package does not alter the local network, so upgrading will not fix a wall between the router and the screen.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Frequently asked questions
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. There is no separate charge for the programme guide or for help during setup — both are included on either plan. Prices are shown in EUR for the entire term instead of as a monthly figure, since the term is what is being bought.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the fault shows up only at a Friday night, say so — timing is frequently the most useful single detail. Questions about compatibility for a particular Apple TV are useful asking before ordering instead of after. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Do I need to adjust my router?
Seldom. Test the same channel for ten minutes at a Friday night and again twelve hours later — that gap distinguishes a unit fault from network congestion. Keep a record of the figures you measure, as reading the model number off the back instead of guessing is what makes a support conversation brief instead of endless.
How long does the first setup take?
Budget around twenty minutes, and a good deal more if the Apple TV requires a system update first. Set aside about twenty minutes for a first setup, and rather more if the Apple TV requires a system update first. Setup moves quicker when the network is settled first, since a fault introduced at the network stage looks exactly like a fault in the plan. Have the Apple TV in the living room switched on and connected before you start, and note its model number.
How many people can watch at the same time?
The answer comes from the plan and not the number of devices you own. A unit that is powered up and waiting does not consume a stream; a unit left paused mid-programme frequently does. For a lodger with a second screen, the everyday limit is normally met at a Friday night and not at midday. A second display in the living room and a third elsewhere is comfortable on Premium and close to the edge on Basic.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth instead of the plan or the unit. Adjust one thing at a time, and record what you changed — a fault fixed by three simultaneous changes will return unexplained. Nearly all faults falls into one of a limited set of groups, and the symptom commonly points at which one. A issue that appears on one Apple TV but not on a Smart TV in the same living room is a device issue, rather than a network fault.
Which channels are included?
Broadcasting rights are shared among different rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Canada. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel. Ask about current availability before ordering rather than relying on a list published at some earlier point.