What Premium Plan in practice means
This guide covers Premium Package for viewers in Canada, using the figures that actually determine whether a stream holds steady.
Raise the question in advance instead of after: the current device compatibility details are useful confirming for the exact Firestick in the basement lounge. Contract speed and delivered speed are two separate matters: fibre into the building says almost nothing about what reaches the display in the basement lounge. A package cannot repair an old powerline adapter, and no headline speed compensates for a unit set to the wrong output mode.
Where to start with Premium Package
No part of Premium Package is settled by a single number, which is why this page keeps apart the link figures from the unit settings. Picture quality tracks bandwidth: about 25 Mbps per stream for the quality Premium delivers, before anything else in the house is counted.
Premium Package includes how a television signal gets to a screen in Canada over an internet connection rather than an aerial or a dish. A Premium package permits 5 simultaneous feeds, and that number decides whether two people can watch distinct things at once.
Which package fits
The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the device list, or the help available during setup. For a family of four, the feed count generally settles matters before the picture quality tier does.
A single viewer watching in the basement lounge on one screen seldom pushes past Basic. Longer terms bring the per-month number down: Premium at 3 months works out at 12.00 EUR per month against 35.99 EUR for the whole term.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
What 4K / Full HD really requires
If the picture softens at half past eight in the evening but holds at other times, the cause is bandwidth and not the package or the box. Motion smoothing is the setting the majority of frequently behind an image that looks wrong without anyone being able to say why. Judge quality on the same content twice instead of across separate channels, because source material varies more than the delivery does. Audio follows the same logic: a soundbar in the bedroom requires its own pass-through option or it will quietly resample everything.
What it costs over the term
Confirm the current price before ordering, since the figure that matters is the one quoted when the order is placed. A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they require. Premium at 3 months is 35.99 EUR, which is 12.00 EUR for each month of the term.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Planning for a family that watches together
A device that is switched on but idle does not consume a feed; a unit left paused mid-programme often takes one. For a lodger with a second display, the everyday limit is normally met at the middle of the afternoon rather than during the day. If a feed stops when another begins, the feed limit has been reached — that is the plan working as described, not a fault.
Before you contact support
A message that says what you already tried saves a round trip, since it eliminates the obvious suggestions from the conversation. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Note the Firestick model, the link type, the attic room it sits in, and the exact time the problem appeared.
What the link requires to deliver
Keep a record of the figures you gauge, since timing the fault against the clock rather than by feel is what makes a support conversation brief rather than endless. Where wiring is impossible, moving the router out of a cupboard generally does more than replacing it, as a range extender halving the throughput costs more throughput than anyone anticipates. A wired run to the main screen takes out the biggest unknown, and it is useful trying even temporarily. Two Full HD streams running together consequently sit somewhere near 16 to 24 Mbps before downloads, video calls or a games console are added.
A working setup order
If a step fails, stay with it rather than continuing — testing the same channel twice a day is what keeps the diagnosis short. The order below is deliberate: each step can be verified before the next one is attempted. Set aside about twenty minutes for a first setup, and rather more if the Firestick requires a system update first.
- Connect the Firestick in the basement lounge to the network, using a cable if one can reach.
- Check that the display is set to a fixed output mode rather than automatic.
- Open the player application on the Firestick and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any settings.
- Record the time and the result, then repeat the same test at a bank holiday afternoon.
When something goes wrong
A fault that shows up on one Smart TV but not on a macOS in the same bedroom is a unit issue, rather than a network fault. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first. A problem that appears only at a bank holiday afternoon is a bandwidth problem until proven otherwise.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Firestick; retest at a bank holiday afternoon |
| Everything is slow to respond, picture is fine | Device interface, not the stream | Free storage on the Firestick; restart it fully |
| Works during the day, struggles in the evening | Shared link congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Device or stream limit | Confirm whether 5 streams are already in use |
| Picture seems soft on a sizeable screen | Output mode or picture quality tier | Set a fixed output; confirm the plan includes 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the basement lounge soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
Content and rights
The same principle applies to on-demand material: what is included is a licensing question, not a technical one. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Canada. Channel availability in Canada so differs from availability elsewhere, and it can alter between one season and the next.
Frequently asked questions
Does a longer term reduce the price?
Yes, and it is the only way the price changes. There is no surcharge for the programme guide or for help during setup — both are included on either plan. Confirm the current price before ordering, since the figure that matters is the one quoted when the order is placed. Premium at 3 months is 35.99 EUR, which is 12.00 EUR for each month of the term.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Setup help is included on both plans, and it is most effective when the question carries specific details. A message that says what you already tried saves a round trip, since it eliminates the obvious suggestions from the conversation.
How many people can watch at the same time?
This is decided by the package and not the number of devices you own. Simultaneous feeds are counted per package, rather than per box: Basic permits 2, Premium permits up to 5. Where a number of people watch independently, settling which screens count at a bank holiday afternoon avoids an upgrade that was never needed. If a stream stops when another begins, the stream limit has been reached — that is the package working as described, and not a defect.
Can I watch on a Android Phone as well?
Yes, provided the feed count permits it. A unit that is powered up and waiting does not consume a stream; a device left paused mid-programme frequently takes one. If a feed stops when another starts, the stream limit has been reached — that is the package working as described, and not a defect. Simultaneous feeds are tallied per package, rather than per box: Basic permits 2, Premium allows up to 5.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. The plans differ in picture quality ceiling and feed count. They do not differ in the guide, the device list, or the help available during setup. For a family that watches together, the stream count usually decides it before the picture quality tier does.
Which channels are included?
Broadcasting rights are divided between separate rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. The same principle applies to on-demand material: what is included is a licensing question, instead of an engineering matter. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel.
Which device should I use in the basement lounge?
The one already connected to the screen is generally the right answer, as it keeps the picture path short and saves juggling two remotes. A Firestick in the basement lounge and a Android Phone elsewhere is a familiar pairing, and it works as long as the plan permits 5 simultaneous feeds. Storage matters less than people expect, but a unit with almost no free space turns erratic at a bank holiday afternoon. Older hardware tends to fail at the interface: menus become slow long before the picture does.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous streams. Longer terms bring the per-month number down: Premium at 3 months works out at 12.00 EUR per month against 35.99 EUR for the whole term. If you are unsure, take the brief option first and move up once you know how many screens are truly in use at a bank holiday afternoon.