Faq: the short version
A everyday look at faq in Canada, written around measurable numbers instead of impressions.
The package does not alter the local network, so upgrading will not fix a television set to automatic picture mode. A 4K feed is calculated at about 25 Mbps, which is why the Basic package matters most for households using a big panel in the garden room. A plan will not fix a television set to automatic picture mode, and no amount of bandwidth makes up for a unit set to the wrong output mode.
Where to start with faq
No part of faq is decided by a single number, which is why this page separates the connection figures from the unit options. The usual baseline in Canada is typically a landlord-provided connection, and the difference between two households on the same contract is almost always the local network. If you keep one habit from this page, take the habit of testing the same channel twice a day — that is how a feeling becomes a checkable observation. A package will not fix an old powerline adapter, and no amount of bandwidth compensates for a unit set to the wrong output mode.
What support includes
Record the Apple TV model, the connection type, the basement lounge it sits in, and the exact time the problem appeared. If the issue appears only at late at night, say so — timing is often the the majority of useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Reading the symptoms
A problem that appears on one Firestick but not on a Enigma2 in the same kitchen is a unit fault, not a network one. A fault that shows up only at half past eight in the evening is a bandwidth problem until proven otherwise. Almost every fault fall into one of a small number of categories, and the symptom usually points at which one.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Apple TV; retest at the middle of the afternoon |
| Everything is slow to respond, picture is fine | Unit interface, not the stream | Free storage on the Apple TV; restart it fully |
| Works during the day, struggles in the evening | Shared link congestion | Contrast the same channel twelve hours apart |
| One screen works, another does not | Device or feed limit | Check whether 2 feeds are already in use |
| Picture seems soft on a large screen | Output mode or picture quality tier | Set a fixed output; confirm the plan covers HD / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the garden room soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
Working out the real monthly figure
Calculate the cost per screen: a Basic package supporting 2 simultaneous streams divides differently for a family of four than for a single viewer. For a family of four, compare the total for the term against what the same period costs on the alternative package instead of comparing headline monthly figures. Prices are shown in EUR for the entire term and not as an instalment, since the term is what is actually purchased.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Picture quality, honestly
The Basic package includes HD / Full HD, and the difference between quality tiers is visible chiefly on big panels at normal viewing distance. For a single viewer, quality is frequently capped by the third simultaneous feed rather than by any single display.
Motion smoothing is the setting the majority of frequently behind an image that fails to convince without anyone being able to say why. HD needs about 5 Mbps per feed, Full HD between 8 and 12, and 4K around 25 — those are the numbers the arithmetic rests on.
Devices that suit Canada homes
Keep the device list to what you truly reach for; every extra box in the spare bedroom is another thing to update and a further handset. If you are replacing hardware anyway, choose the option with a wired network port — that clears a family of faults in one step. Older hardware stumbles first over the menus: menus become slow long before the picture does. Verify the output mode before blaming the source: a screen left on automatic can drop HD / Full HD quietly.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
The local network is usually the fault
Test the same channel for ten minutes at a Sunday evening and again twelve hours later — that gap distinguishes a device fault from network congestion. Write down the figures you gauge, because changing one setting at a time is what makes a support conversation brief instead of endless. Two Full HD feeds running together come out somewhere around 16 to 24 Mbps before downloads, video calls or a games console enter the picture. A 4K feed is budgeted at about 25 Mbps, which is why the Basic package carries the most weight for households using a big panel in the landing.
Rights, explained plainly
This page purposely cites no competition, package or broadcaster, since doing so would imply a licence that may not exist for Canada. Broadcasting rights are split across separate rights holders, and they shift from country to country and season to season. Ask about current availability before ordering rather than relying on a list published at some earlier point.
Frequently asked questions
How much internet speed do I actually require?
Package on around five Mbps for each HD stream, eight to twelve for each Full HD feed, and about twenty-five for each 4K feed. Where wiring is impossible, moving the router out of a cupboard generally helps more than replacing it, since a television set to automatic picture mode costs more throughput than the majority of people expect. A wired run to the main screen eliminates the single largest variable, and it is worth trying even as a short experiment.
Which channels are included?
Broadcasting rights are divided between different rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. Ask about current availability before ordering instead of trusting an older printed set. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel. Channel availability in Canada consequently is unlike what applies in other markets, and it can alter between one season and the next.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth instead of the package or the device. A fault that appears on one Apple TV but not on a Android TV in the same garden room is a unit fault, instead of a network fault. Adjust one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason.
How many people can watch at the same time?
The answer comes from the package and not the number of devices you own. Where a number of people watch independently, settling which screens count at the middle of the afternoon avoids an upgrade that was never needed. Add up the bandwidth before adding the screen: three Full HD feeds need about 24 to 36 Mbps between them.
Can I watch on a Android TV as well?
Yes, provided the stream count allows it. Add up the bandwidth before adding the display: three Full HD streams need about 24 to 36 Mbps between them. Simultaneous feeds are counted per plan, not per device: Basic allows 2, Premium allows up to 5.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous streams. There are two plans. Basic includes HD and Full HD with 2 simultaneous feeds; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous streams. Both plans include the EPG programme guide and setup help, so the choice is about screen count and sharpness and not about anything held back. Longer terms bring the per-month number down: Basic at 6 months works out at 6.00 EUR per month against 35.99 EUR for the entire term.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the fault turns up only at the middle of the afternoon, say so — timing is regularly the the majority of useful single detail. Note the Apple TV model, the link type, the garden room it lives in, and the exact time the fault appeared.
Do I need to adjust my router?
Not commonly. Contract speed and delivered speed are two separate matters: a shared building link into the building tells you very little about what arrives at the screen in the garden room. Two Full HD streams running together come out somewhere around 16 to 24 Mbps before downloads, video calls or a games console are added. Keep a record of the figures you measure, because writing down the model number before contacting support is what makes a support conversation brief instead of endless.