What an IPTV package actually means

What an IPTV plan actually means

If you take one thing from this page, take the habit of changing one option at a time — it turns a vague impression into something support can act on. Picture quality follows bandwidth: about 25 Mbps per feed for the quality Premium delivers, before anything else in the house is counted.

an IPTV package explains how a television signal gets to a display in Canada over an internet connection instead of an aerial or a dish. The starting point in Canada is typically fibre, and the difference between two households on the same contract is almost always the local network.

The two plans, side by side

A single viewer watching in the games room on one screen rarely needs more than Basic provides. There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous feeds. Nothing about the package changes the local network, so upgrading cannot resolve a set-top box stacked on a hot amplifier. Both plans include the EPG programme guide and setup help, so the choice is about screen count and sharpness instead of about features being withheld.

HD, Full HD and 4K in practice

If the picture softens at a Sunday evening but holds at other times, the cause is bandwidth and not the package or the box. Sharpness controls on the television commonly make things worse, as they add edge artefacts to a signal that is compressed before it arrives.

For a household with two teenagers, picture quality is frequently capped by the third simultaneous stream more than by one panel. Motion smoothing is the setting the majority of frequently behind an image that fails to convince without anyone being able to say why.

Getting help

Setup help is included on both plans, and it is the majority of effective when the question carries specific details. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Record the Other model, the link type, the conservatory it sits in, and the exact time the issue appeared.

Watching in a number of rooms

For a lodger with a second display, the practical limit is commonly reached at a wet Sunday and not at midday. A second screen in the kitchen and a third elsewhere is comfortable on Premium and close to the edge on Basic. Simultaneous feeds are counted per plan, instead of per box: Basic permits 2, Premium permits up to 5.

What it costs over the term

For a single viewer, compare the total for the term against what the same period costs on the alternative package rather than comparing headline monthly figures. Premium at 24 months is 119.99 EUR, which is 5.00 EUR for each month of the term. There is no separate charge for the programme guide or for help during setup — both are included on either plan.

When something goes wrong

A issue that appears only at the early morning is a bandwidth fault until proven otherwise. Nearly all faults falls into one of a limited set of groups, and the symptom usually points at which one. Alter one thing at a time, and note what you changed — a fault fixed by three simultaneous changes comes back without a reason.

What runs well on which hardware

A Apple TV is the straightforward choice for the basement lounge, because it keeps the picture path short and avoids a second remote control. Keep the device list to what you truly reach for; every extra box in the basement lounge is another thing to update and a further handset. For a family of four, the deciding factor is generally how many people require to start watching without help, which favours the unit everyone already knows. A Apple TV in the basement lounge and a Firestick elsewhere is a common arrangement, and it works as long as the plan allows 5 simultaneous feeds.

• Android TV
• Smart TV
• Firestick
• MAG
• Windows
• macOS
• Android Phone
• iPhone / iPad
• Apple TV
• Chromecast
• Enigma2
• Formuler
• Other

First-time setup

Setup goes faster when the network is settled first, since a fault introduced at the network stage seems exactly like a fault in the package. Have the MAG in the bedroom powered up and on the network before you start, and note its model number. If a step fails, stop there rather than continuing — writing down the model number before contacting support is what keeps the diagnosis short.

1. Connect the Android TV in the dining room to the network, using a cable if one can reach.
2. Confirm that the screen is set to a fixed output mode rather than automatic.
3. Open the player application on the Android TV and enter the access details exactly as supplied.
4. Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
5. Play one channel for ten full minutes without touching any settings.
6. Record the time and the result, then repeat the same test at a bank holiday afternoon.

Getting the network right first

Where wiring is impossible, shifting the router into the open generally helps more than replacing it, since a range extender halving the throughput costs more throughput than anyone anticipates. If a second display is added for a couple sharing one television, add up again from 25 Mbps upward and do not assume there is room.

Write down the figures you measure, since testing the same channel twice a day is what makes a support conversation short instead of circular. Each feed asks for around 25 Mbps to hold 4K / Full HD steadily, and that figure is per stream and not per property.

What a licensed service can carry

This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Canada. Channel availability in Canada therefore differs from availability elsewhere, and it can adjust between one season and the next. A licensed service carries only the content it is licensed to carry, which is why no honest page can pledge a named event.

Frequently asked questions