Understanding Basic Plan in Canada
This guide includes Basic Package for viewers in Canada, using the figures that in fact determine whether a stream holds steady.
Ask before ordering instead of after: the current unit compatibility details are worth confirming for the exact Android Phone in the spare bedroom. If a second screen is added for a household with two teenagers, recalculate from 12 Mbps upward and do not assume there is room. The majority of of the confusion around Basic Package comes from mixing those four together, so a fault in the spare bedroom gets blamed on the plan.
What Basic Plan in practice means
The starting point in Canada is normally a shared building link, and the difference between two households on the same contract nearly always begins indoors. A Basic package permits 2 simultaneous feeds, and that ceiling settles whether two people can view separate programmes at the same time. Picture picture quality follows bandwidth: about 12 Mbps per stream for the picture quality Basic delivers, before anything else in the house is tallied. Basic Package includes how a television signal reaches a screen in Canada over an internet connection instead of an aerial or a dish.
Simultaneous streams explained
Simultaneous streams are counted per package, instead of per box: Basic permits 2, Premium permits up to 5. For a household with a night-shift worker, the workable limit is generally reached at a Saturday afternoon rather than during the day. A unit that is powered up and waiting does not consume a feed; a device left paused mid-programme frequently does.
A working setup order
If a step fails, stay with it instead of continuing — testing on a second display before blaming the first is what keeps the diagnosis short. Have the iPhone / iPad in the landing switched on and connected before you start, and record its model number. The order below is deliberate: each step can be verified before the next one is attempted.
- Connect the Android Phone in the spare bedroom to the network, using a cable if one can reach.
- Check that the display is set to a fixed output mode rather than automatic.
- Open the player application on the Android Phone and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
- Record the time and the result, then repeat the same test at a weekday evening.
Total cost, by term length
Calculate the cost per screen: a Basic package supporting 2 simultaneous streams lands differently for two flatmates who watch separately than for a single viewer. The per-month figure drops as the term lengthens, and that is the only mechanism by which the price changes. Basic at 12 months is 55.99 EUR, which is 4.67 EUR for each month of the term.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Getting help
Setup help is included on both plans, and it is most effective when the question carries specific details. A message that says what you already tried saves a round trip, since it eliminates the obvious suggestions from the conversation. If the issue turns up only at a bank holiday afternoon, say so — timing is often the most useful single detail.
Basic and Premium compared
Ask before ordering rather than after: the current unit compatibility details are worth confirming for the exact Apple TV in the box room. A single viewer watching in the box room on one display seldom pushes past Basic.
The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the device list, or the help available during setup. Both plans include the EPG programme guide and setup help, so the choice is about streams and picture quality rather than about features being withheld.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
What runs well on which hardware
If you are due to change the box, choose the option with a wired network port — that clears a family of faults in one step. Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the practical difference between them is interface speed instead of picture picture quality.
A Firestick in the bedroom and a macOS elsewhere is a familiar pairing, and it works as long as the package allows 2 simultaneous feeds. Keep the unit list to what you in practice use; every extra box in the bedroom is another thing to update and another remote to lose.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Bandwidth, in real numbers
Each feed needs about 12 Mbps to hold HD / Full HD without stumbling, and that figure is per stream rather than per household. Two Full HD feeds running together come out somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture.
Keep a note of the figures you measure, since comparing a wired and a wireless run is what makes a support conversation short instead of circular. Where wiring is impossible, shifting the router into the open generally helps more than replacing it, as a wall between the router and the display costs more throughput than most people expect.
Troubleshooting, by symptom
Almost every fault fall into one of a limited set of groups, and the symptom commonly points at which one. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first. A problem that turns up on one MAG but not on a macOS in the same bedroom is a unit problem, not a network one.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Android Phone; retest at a weekday evening |
| Everything is slow to respond, picture is fine | Unit interface, not the stream | Free storage on the Android Phone; restart it fully |
| Works during the day, struggles in the evening | Shared link congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Unit or feed limit | Verify whether 2 feeds are already in use |
| Picture seems soft on a large display | Output mode or quality tier | Set a fixed output; confirm the plan includes HD / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the spare bedroom soundbar to pass-through instead of auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the device time zone |
Rights, explained plainly
This page purposely cites no competition, package or broadcaster, since doing so would imply a licence that may not exist for Canada. Ask about current availability before ordering instead of trusting an older printed set. Broadcasting rights are divided between separate rights holders, and they shift from country to country and season to season.
Frequently asked questions
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth rather than the package or the device. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first. A problem that shows up on one Android Phone but not on a Chromecast in the same spare bedroom is a device fault, not a network one. A fault that appears only at a weekday evening is a bandwidth fault until proven otherwise.
How long does the first setup take?
Set aside around twenty minutes, and rather more if the Android Phone has to update itself first. Have the Android Phone in the spare bedroom switched on and connected before you start, and record its model number. Setup moves quicker when the network is settled first, since a fault introduced at the network stage is indistinguishable from a fault in the plan. The order below is chosen on purpose: each step can be verified before the next one is attempted.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the problem shows up only at a weekday evening, say so — timing is frequently the the majority of useful single detail. Record the Android Phone model, the link type, the spare bedroom it lives in, and the exact time the problem appeared. Setup help is included on both plans, and it is most effective when the question carries specific details.
What is included besides the channels?
Both plans come with the EPG programme guide and help during setup, and neither is charged separately. Nothing about the plan changes the local network, so upgrading cannot resolve an old powerline adapter. There are two plans. Basic covers HD and Full HD with 2 simultaneous feeds; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous feeds.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. For a household with two teenagers, the stream count commonly governs it before the picture quality tier does. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the device list, or the help available during setup. A single viewer watching in the spare bedroom on one screen seldom pushes past Basic.
How much internet speed do I in practice require?
Package on about five Mbps for each HD feed, eight to twelve for each Full HD stream, and approximately twenty-five for each 4K stream. Two Full HD streams running together come out somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. Test the same channel for ten minutes at a weekday evening and again twelve hours later — that gap distinguishes a unit fault from network congestion. Write down the figures you gauge, since testing the same channel twice a day is what makes a support conversation short instead of circular.