Data and your subscription
This guide includes privacy for viewers in Canada, using the figures that in fact govern whether a stream holds steady.
If you are unsure, start with the shorter term and move up once you know how many screens are actually running at a Friday night. Test the same channel for ten minutes at a Friday night and again twelve hours later — that gap distinguishes a device fault from network congestion. No part of privacy is settled by a single number, which is why this page separates the link figures from the unit options.
Data and your subscription
This page sets out how data is handled rather than restating legislation; it is meant to be understood, not to be scrolled past. Where law requires records to be kept for a period, they are retained no longer than required. Access details are issued to one account and are not published or passed to third parties for marketing.
No behavioural profile is built from what you watch, and this site loads no external trackers. That generally includes a contact number, the plan and term chosen, and the unit type you told us about — for example a Chromecast. You may ask what is held about you, and request correction or deletion, by messaging support.
Messages sent to WhatsApp at +33 7 56 75 79 66 are retained so that a support conversation can be continued instead of restarted each time. The information collected is confined to what is needed to create and maintain a subscription for Canada.
Getting help
If the issue shows up only at a Sunday evening, say so — timing is regularly the most useful single detail. Questions about compatibility for a particular iPhone / iPad are worth asking before ordering instead of after. A message that says what you already tried saves a round trip, as it eliminates the obvious suggestions from the conversation.
Picture quality options that matter
The Premium package includes 4K / Full HD, and the difference between quality tiers is visible mainly on larger screens at normal viewing distance. Motion smoothing is the option most frequently responsible for an image that fails to convince without anyone being able to say why.
HD asks for about 5 Mbps per stream, Full HD between 8 and 12, and 4K around 25 — those are the numbers useful planning around. If the picture softens at a bank holiday afternoon but holds at other times, the cause is bandwidth rather than the plan or the unit.
Getting the network right first
Two Full HD feeds running together consequently sit somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. Test the same channel for ten minutes at a bank holiday afternoon and again twelve hours later — that gap distinguishes a unit fault from network congestion.
A 4K feed is calculated at about 25 Mbps, which is why the Premium plan matters the majority of for households using a big panel in the garden room. If a second screen is added for a family of four, add up again from 25 Mbps upward rather than assuming the existing link absorbs it.
Devices that suit Canada homes
A Android Phone in the attic room and a Smart TV elsewhere is a familiar pairing, and it works as long as the plan allows 5 simultaneous feeds. Supported hardware covers Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the practical difference between them is interface speed more than image.
A Android Phone is the straightforward choice for the attic room, because it keeps the picture path short and saves juggling two handsets. Storage matters less than people expect, but a device with almost no free space turns erratic at a Friday night.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Frequently asked questions
How long does the first setup take?
Set aside about twenty minutes, and rather more if the Apple TV requires a system update first. The order below is deliberate: each step can be verified before the next one is attempted. Setup moves quicker when the network is settled first, since a fault introduced at the network stage looks exactly like a fault in the package. Set aside about twenty minutes for a first setup, and rather more if the Apple TV requires a system update first.
Which device should I use in the attic room?
The one already wired into the display is most frequently the right answer, since it keeps the picture path short and eliminates an extra remote. Keep the unit list to what you genuinely reach for; every extra box in the attic room is another thing to update and another remote to lose. For a lodger with a second screen, the deciding factor is commonly how many people require to start watching without help, which favours the unit everyone already knows. A Apple TV is the most direct choice for the attic room, since it keeps the picture path short and saves juggling two handsets.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the device list, or the help available during setup. The package does not alter the local network, so upgrading will not fix a router placed inside a cupboard.
Do I need to change my router?
Seldom. Each feed calls for about 25 Mbps to hold 4K / Full HD without stumbling, and that figure is per feed and not per property. Congestion is tied to the clock: the same house that streams 4K / Full HD without difficulty at noon can falter at a Friday night when the whole street is online. Where wiring is impossible, moving the router out of a cupboard generally helps more than replacing it, as a router placed inside a cupboard costs more throughput than most people expect.
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth rather than the package or the device. Nearly all faults fall into one of a limited set of groups, and the symptom generally points at which one. A fault that shows up only at a Friday night is a bandwidth problem until proven otherwise.
How much internet speed do I in practice require?
Budget about five Mbps for each HD stream, eight to twelve for each Full HD stream, and approximately twenty-five for each 4K feed. Contract speed and delivered speed are different things: a mobile broadband router into the building tells you very little about what arrives at the display in the attic room. Test the same channel for ten minutes at a Friday night and again twelve hours later — that gap distinguishes a device fault from network congestion.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous streams. There are two plans. Basic includes HD and Full HD with 2 simultaneous feeds; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous streams. Raise the question in advance instead of after: the current unit compatibility details are worth confirming for the exact Apple TV in the attic room.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the issue shows up only at a Friday night, say so — timing is frequently the the majority of useful single detail. Questions about compatibility for a particular Apple TV are worth asking before ordering instead of after.