Service terms for Australia
Here is what terms means in practice in Australia, separated into the connection, the local network, the device and the package.
For a single viewer, the feed count usually determines it before the picture quality tier does. Contract speed and delivered speed are two separate matters: a rural fixed link into the building tells you very little about what arrives at the screen in the kitchen. terms includes how a television signal reaches a display in Australia over an internet link instead of an aerial or a dish.
What this agreement covers
Channel and content availability depends on licensing and may adjust during the term; nothing here promises a named channel or event. These terms govern the subscription purchased for use in Australia and to the account details issued with it.
The service is provided for domestic use in Australia and not for public exhibition. The package sets a cap on concurrent streams: 2 on Basic. Going past it stops an additional feed rather than cancelling the account.
Prices are shown in EUR for the whole term and are confirmed at the time of order. Where a local network fault prevents playback, the remedy is diagnostic help, because the subscription itself is unaffected. Questions about these terms are answered on WhatsApp at +33 7 56 75 79 66.
Access details are personal to the account holder and may not be resold. Setup help is included on both plans. It extends to configuring a supported Enigma2 and stops short of repairing equipment not supplied by us. A subscription is purchased for a set period: 24 months at 99.99 EUR, extendable by agreement rather than automatically.
The two plans, side by side
Nothing about the package changes the local network, so upgrading cannot resolve a router placed inside a cupboard. A single viewer watching in the attic room on one screen rarely needs more than Basic provides.
Longer terms reduce the monthly figure: Basic at 24 months comes to 4.17 EUR per month against 99.99 EUR for the entire term. For a family that watches together, the feed count generally decides it before the picture quality tier does.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Choosing the device
If you are replacing hardware anyway, choose the option with a wired network port — that clears a family of faults in one step. For a couple sharing one television, the thing that settles it is typically how many people can begin a session unaided, which favours the device everyone already knows. Verify the output mode before blaming the source: a display left on automatic can downscale HD / Full HD without announcing it. A Smart TV is the simplest choice for the living room, since it keeps the picture path short and avoids a second remote control.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Watching in a number of rooms
A second screen in the home office and a third elsewhere is roomy on Premium and close to the edge on Basic. For a household with two teenagers, the practical limit is normally met at late at night instead of during the day. If a feed stops when another begins, the feed limit has been reached — that is the plan working as described, and not a defect.
What it costs over the term
Calculate the cost per display: a Basic package supporting 2 simultaneous feeds divides differently for a family of four than for a single viewer. A shorter term costs more per month and asks less up front, which suits anyone still deciding how many screens they need. Confirm the current price before ordering, as the figure that matters is the one quoted when the order is placed.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Frequently asked questions
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. Longer terms reduce the monthly figure: Basic at 24 months works out at 4.17 EUR per month against 99.99 EUR for the entire term. Nothing about the package changes the local network, so upgrading cannot resolve an old powerline adapter. If you are unsure, start with the shorter term and move up once you know how many screens are genuinely in use at a wet Sunday.
Does a longer term reduce the price?
Yes, and it is the only route by which the price changes. Prices are shown in EUR for the whole term and not as an instalment, as the term is what is being bought. A shorter term costs more per month and asks less up front, which suits anyone still deciding how many screens they need.
Which unit should I use in the kitchen?
The one already connected to the screen is the majority of often the right answer, since it keeps the picture path short and saves juggling two remotes. Older hardware stumbles first over the menus: menus become slow long before the picture does. Where a Formuler is already in place, adding a Enigma2 rarely improves the picture and generally adds a step to every viewing session.
How long does the first setup take?
Budget about twenty minutes, and somewhat longer if the Formuler needs a system update first. Setup moves quicker when the network is settled first, as a fault introduced at the network stage seems exactly like a fault in the package. Have the Formuler in the kitchen powered up and on the network before you start, and note its model number. The order below is chosen on purpose: each step can be verified before the next one is attempted.
Do I need to alter my router?
Not usually. Congestion is time-shaped: the same house that feeds HD / Full HD without difficulty at noon can falter at a wet Sunday when the entire street is online. If a second screen is added for a single viewer, recalculate from 12 Mbps upward rather than assuming the existing link absorbs it.
How much internet speed do I in fact require?
Plan on around five Mbps for each HD feed, eight to twelve for each Full HD feed, and close to twenty-five for each 4K stream. Write down the figures you gauge, since changing one option at a time is what makes a support conversation brief instead of endless. Where wiring is impossible, moving the router out of a cupboard usually does more than replacing it, since an old powerline adapter costs more throughput than anyone anticipates.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Setup help is included on both plans, and it is the majority of effective when the question carries specific details. If the fault turns up only at a wet Sunday, say so — timing is regularly the the majority of useful single detail.