What we collect and why
Here is what privacy means in practice in Australia, separated into the link, the local network, the unit and the package.
For a couple sharing one television, the stream count generally settles matters before the picture quality tier does. A 4K feed is budgeted at about 25 Mbps, which is why the Basic plan matters the majority of for households watching on a sizeable display in the home office. A package will not fix a router placed inside a cupboard, and no headline speed makes up for a unit set to the wrong output mode.
What we collect and why
No behavioural profile is built from what you watch, and this site carries no third-party tracking scripts. This page describes practice instead of restating legislation; it is meant to be understood, not to be skipped. Where law requires records to be kept for a period, they are retained no longer than required.
You can request what is held about you, and ask for it to be corrected or deleted, by writing to the same number. Access details are tied to a single subscriber and are not published or sold on. Messages sent to WhatsApp at +33 7 56 75 79 66 are retained so that a support conversation can be continued rather than restarted each time.
That generally includes a messaging handle, the plan and term chosen, and the hardware kind you told us about — for example a iPhone / iPad. The data held is confined to what is needed to issue and support a subscription for Australia.
What support covers
A message that says what you already tried saves a round trip, since it eliminates the obvious suggestions from the conversation. Questions about compatibility for a particular MAG are worth asking before ordering rather than after. Note the MAG model, the connection type, the household office it sits in, and the exact time the problem appeared.
Picture picture quality, honestly
If the picture goes soft at a wet Sunday but holds at other times, the cause is bandwidth rather than the package or the unit. Motion smoothing is the option most frequently behind an image that looks wrong without anyone being able to say why.
The Basic plan includes HD / Full HD, and the difference between picture quality tiers is visible mainly on larger screens at normal viewing distance. Sharpness controls on the television usually make things worse, since they add edge artefacts to a signal that is already compressed.
What runs well on which hardware
A Other in the box room and a Enigma2 elsewhere is a common arrangement, and it works as long as the package permits 2 simultaneous streams. Keep the device list to what you truly reach for; every extra box in the box room is another thing to update and another remote to lose.
Verify the output mode before faulting the feed: a display left on automatic can downscale HD / Full HD without announcing it. Supported hardware covers Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the noticeable difference between them is interface speed rather than picture picture quality.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
The local network is generally the problem
Test the same channel for ten minutes at a Saturday afternoon and again twelve hours later — that gap distinguishes a device fault from network congestion. Each feed asks for around 12 Mbps to hold HD / Full HD steadily, and that figure is per stream instead of per household.
Congestion is time-shaped: the same house that feeds HD / Full HD effortlessly at noon can falter at a Saturday afternoon when the whole street is online. Keep a record of the figures you gauge, since testing the same channel twice a day is what makes a support conversation brief rather than endless.
Frequently asked questions
Which channels are included?
Broadcasting rights are split across separate rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Broadcasting rights are divided between distinct rights holders, and they shift from country to country and season to season. Channel availability in Australia consequently is unlike what applies in other markets, and it can adjust between one season and the next. The same principle applies to on-demand material: what is included is a licensing question, instead of an engineering matter.
How much internet speed do I in practice need?
Allow for around five Mbps for each HD stream, eight to twelve for each Full HD stream, and approximately twenty-five for each 4K stream. Two Full HD streams running together land somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. Each stream calls for roughly 12 Mbps to hold HD / Full HD without stumbling, and that figure is per stream instead of per household. Write down the figures you measure, because comparing a wired and a wireless run is what makes a support conversation short instead of circular.
How many people can watch at the same time?
The answer comes from the plan rather than the number of devices you own. If a stream stops when another begins, the stream limit has been reached — that is the package working as described, and not a defect. Where a number of people watch independently, settling which screens count at a bank holiday afternoon avoids an upgrade that was never needed. Simultaneous feeds are counted per plan, not per unit: Basic allows 2, Premium permits up to 5.
Do I need to change my router?
Not usually. A 4K stream is budgeted at about 25 Mbps, which is why the Basic package carries the most weight for households using a big panel in the home office. Each stream calls for around 12 Mbps to hold HD / Full HD without stumbling, and that figure is per feed instead of per household.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. Both plans include the EPG programme guide and setup help, so the choice is about feeds and quality and not about anything held back. Premium becomes the reasonable choice once a large screen and a second or third simultaneous feed are both in play.
How long does the first setup take?
Budget roughly twenty minutes, and rather more if the Android Phone requires a system update first. Setup goes faster when the network is settled first, since a fault introduced at the network stage seems exactly like a fault in the plan. Have the Android Phone in the household office switched on and connected before you start, and note its model number. The order below is chosen on purpose: each step can be verified before the next one is attempted.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth instead of the plan or the unit. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first. Change one thing at a time, and note what you changed — a fault fixed by three simultaneous changes will return unexplained.