What pricing in practice means
This guide covers pricing for viewers in Australia, using the figures that in practice govern whether a stream holds steady.
A single viewer watching in the living room on one display rarely needs more than Basic provides. Contract speed and delivered speed are separate things: fibre into the building says almost nothing about what reaches the screen in the living room. Picture picture quality tracks bandwidth: roughly 25 Mbps per feed for the quality Premium delivers, ahead of every other demand on the line.
Where to start with pricing
No part of pricing is settled by a single number, which is why this page separates the connection figures from the device settings. If you keep one habit from this page, take the habit of comparing a wired and a wireless run — it turns a vague impression into something support can act on.
pricing explains how a television signal arrives at a display in Australia over an internet connection instead of an aerial or a dish. Most of the confusion around pricing comes from treating those four as one thing, so a fault in the basement lounge gets blamed on the package.
Before you contact support
Note the Chromecast model, the connection type, the household office it sits in, and the exact time the fault appeared. If the fault turns up only at a Sunday evening, say so — timing is often the the majority of useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
The local network is commonly the fault
Each stream needs around 25 Mbps to hold 4K / Full HD without stumbling, and that figure is per feed rather than per household. Contract speed and delivered speed are two separate matters: VDSL into the building says almost nothing about what reaches the display in the living room. Two Full HD feeds running together therefore sit somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. A wired run to the primary screen takes out the biggest unknown, and it is worth attempting even as a short experiment.
Watching in several rooms
A second screen in the kitchen and a third elsewhere is roomy on Premium and close to the edge on Basic. If a stream stops when another starts, the stream limit has been reached — that is the package working as described, not a fault. Simultaneous feeds are tallied per package, not per unit: Basic allows 2, Premium allows up to 5.
The two plans, side by side
Ask before ordering instead of after: the current device compatibility details are worth confirming for the exact Android TV in the basement lounge. A single viewer watching in the basement lounge on one display seldom pushes past Basic.
The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the unit list, or the help available during setup. For a household with a night-shift worker, the feed count usually decides it before the quality tier does.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Working out the real monthly figure
The per-month figure drops as the term lengthens, and that is the only mechanism by which the price changes. Premium at 12 months is 69.99 EUR, which is 5.83 EUR for each month of the term. Work out the cost per screen: a Premium package supporting 5 simultaneous streams lands differently for a single viewer than for a single viewer.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Choosing the device
Storage weighs lighter than assumed, but a device with almost no free space turns erratic at a Saturday afternoon. Older hardware stumbles first over the menus: menus become slow well before the image suffers. For a household with two teenagers, the thing that settles it is usually how many people need to start watching without help, which favours the unit everyone already knows. A iPhone / iPad in the dining room and a Smart TV elsewhere is a familiar pairing, and it works as long as the plan permits 5 simultaneous streams.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Quality settings that matter
Set the display to a fixed output instead of letting it switch, then judge picture quality — automatic switching hides the very fault you are trying to measure. If the picture goes soft at the early morning but holds at other times, the cause is bandwidth and not the package or the box.
Judge picture quality on the same content twice instead of hopping between feeds, since source material varies more than the delivery does. Motion smoothing is the option most regularly responsible for an image that fails to convince without anyone being able to say why.
Rights, explained plainly
The same principle applies to on-demand material: what is included is a licensing question, rather than an engineering matter. This page purposely cites no competition, package or broadcaster, since doing so would imply a licence that may not exist for Australia. Channel availability in Australia consequently differs from availability elsewhere, and it can change between one season and the next.
Frequently asked questions
Which channels are included?
Broadcasting rights are divided between separate rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Channel availability in Australia consequently is unlike what applies in other markets, and it can alter between one season and the next. Ask about current availability before ordering instead of trusting an older printed set.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous streams. A single viewer watching in the living room on one screen rarely needs more than Basic provides. Raise the question in advance instead of after: the current unit compatibility details are worth confirming for the exact Other in the living room. If you are unsure, start with the shorter term and move up once you know how many screens are in fact running at the middle of the afternoon.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Record the Other model, the link type, the living room it lives in, and the exact time the issue appeared. If the issue turns up only at the middle of the afternoon, say so — timing is regularly the most useful single detail.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. Nothing about the plan changes the local network, so upgrading cannot resolve an HDMI cable older than the television. Premium becomes the sensible choice once a large screen and a second or third simultaneous feed are both in play.
The picture drops in the evening but not during the day. Why?
That pattern points at bandwidth instead of the package or the device. A issue that turns up on one Other but not on a Formuler in the same living room is a unit problem, rather than a network fault. Change one thing at a time, and record what you changed — a fault fixed by three simultaneous changes will return unexplained. Almost every fault fall into one of a small number of categories, and the symptom generally points at which one.
Can I watch on a Formuler as well?
Yes, provided the feed count allows it. Simultaneous streams are tallied per package, rather than per box: Basic allows 2, Premium allows up to 5. A second display in the living room and a third elsewhere is comfortable on Premium and tight on Basic. A device that is switched on but idle does not consume a feed; a device left paused mid-programme frequently does.
Which unit should I use in the living room?
The one already connected to the display is usually the right answer, since it keeps the picture path short and avoids a second remote control. Verify the output mode before faulting the feed: a screen left on automatic can drop 4K / Full HD quietly. For a household with two teenagers, the deciding factor is generally how many people can begin a session unaided, which favours the unit everyone already knows. If you are replacing hardware anyway, choose the option with a wired network port — it eliminates a whole category of issue in one step.