Contact for Australia
A workable look at contact in Australia, written around measurable numbers rather than impressions.
Premium becomes the reasonable choice once a sizeable screen and a second or third simultaneous feed are both in play. Two Full HD feeds running together land somewhere around 16 to 24 Mbps before downloads, video calls or a games console enter the picture. contact covers how a television signal reaches a screen in Australia over an internet connection instead of an aerial or a dish.
Contact for Australia
Saying what you already tried saves a round trip, since it takes the standard advice off the table. A fault that shows up only at a Sunday evening is worth flagging as such — timing is frequently the single the majority of useful detail. Questions about whether a particular iPhone / iPad is supported are best asked in advance rather than afterwards.
For a support question, give the MAG model, the games room it sits in, how it connects, and the exact time the problem appeared. For an pre-sales question, state the package and term you are considering — for example Basic for 6 months — and the MAG you intend to use. The fastest way is WhatsApp at +33 7 56 75 79 66, which covers both ordering and setup.
Before you contact support
A message that says what you already tried saves a round trip, since it removes the obvious suggestions from the conversation. Record the iPhone / iPad model, the link type, the bedroom it sits in, and the exact time the fault appeared. Questions about compatibility for a particular iPhone / iPad are useful asking before ordering rather than after.
Watching in a number of rooms
Where several people watch independently, agreeing which screens matter at a bank holiday afternoon avoids an upgrade that was never needed. A second screen in the conservatory and a third elsewhere is roomy on Premium and tight on Basic. A unit that is powered up and waiting does not consume a stream; a unit left paused mid-programme often takes one.
Getting the network right first
Test the same channel for ten minutes at a Sunday evening and again twelve hours later — that gap distinguishes a unit fault from network congestion. Contract speed and delivered speed are separate things: a landlord-provided connection into the building tells you very little about what reaches the display in the garden room.
Where wiring is impossible, shifting the router into the open generally helps more than replacing it, since an HDMI cable older than the television costs more throughput than anyone anticipates. A wired run to the main display takes out the biggest unknown, and it is useful trying even as a short experiment.
Devices that suit Australia homes
If you are replacing hardware anyway, choose the option with a wired network port — that clears a family of faults in one step. For a household with a night-shift worker, the thing that settles it is generally how many people need to start watching without help, which favours the device everyone already knows.
A macOS in the home office and a Enigma2 elsewhere is a familiar pairing, and it works as long as the plan allows 2 simultaneous streams. Verify the output mode before blaming the source: a display left on automatic can downscale HD / Full HD without announcing it.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
HD, Full HD and 4K in practice
Judge quality on the same content twice rather than across distinct channels, since source material varies more than the delivery does. Audio obeys the same rule: a soundbar in the bedroom needs its own pass-through option or it will reprocess every signal. If the picture goes soft at a Sunday evening but holds at other times, the cause is bandwidth and not the package or the box. Set the screen to a fixed output instead of letting it switch, then judge quality — automatic switching hides the very issue you are trying to measure.
Frequently asked questions
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. If you are unsure, start with the shorter term and move up once you know how many screens are in fact running at half past eight in the evening. For grandparents with one main display, the feed count generally determines it before the quality tier does. A single viewer watching in the box room on one screen rarely requires more than Basic provides.
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. Prices are shown in EUR for the whole term and not as an instalment, because the term is what is in fact purchased. There is no surcharge for the programme guide or for help during setup — both are included on either package.
How many people can watch at the same time?
This is decided by the package and not the number of devices you own. Simultaneous streams are tallied per package, rather than per box: Basic allows 2, Premium allows up to 5. Add up the bandwidth before adding the screen: three Full HD streams require approximately 24 to 36 Mbps between them.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. For grandparents with one principal screen, the feed count generally settles matters before the picture quality tier does. The plans differ in picture quality ceiling and feed count. They do not differ in the guide, the unit list, or the help available during setup. Longer terms bring the per-month number down: Basic at 6 months comes to 6.00 EUR per month against 35.99 EUR for the whole term.
Do I need to adjust my router?
Seldom. Each feed calls for around 12 Mbps to hold HD / Full HD without stumbling, and that figure is per feed instead of per household. Congestion is time-shaped: the same house that feeds HD / Full HD effortlessly at noon can falter at half past eight in the evening when the whole street is online. A wired run to the primary display eliminates the single largest variable, and it is useful trying even temporarily.
The picture drops in the evening but not during the day. Why?
That pattern points at bandwidth instead of the package or the unit. A issue that shows up on one Chromecast but not on a Apple TV in the same box room is a device fault, not a network one. Work from the symptom rather than from the guess: the table below maps what you see to what is worth checking first.