Basic Plan: the short version
This guide includes Basic Plan for viewers in Australia, using the figures that in practice determine whether a feed holds steady.
Both plans include the EPG programme guide and setup help, so the choice is about screen count and sharpness rather than about features being withheld. A 4K feed is budgeted at about 25 Mbps, which is why the Basic plan matters most for households watching on a large display in the kitchen. The useful way to think about Basic Package is as four distinct layers: the connection into the household, the local network, the device in the kitchen, and the plan itself.
Basic Package: the short version
No part of Basic Package is settled by a single number, which is why this page keeps apart the connection figures and the settings on the box. Picture picture quality tracks bandwidth: approximately 12 Mbps per feed for the picture quality Basic delivers, before anything else in the house is counted.
The majority of of the confusion around Basic Package comes from treating those four as one thing, so a fault in the dining room gets blamed on the package. Basic Plan explains how a television signal reaches a screen in Australia over an internet connection instead of an aerial or a dish.
Getting the first stream running
Have the Other in the living room powered up and on the network before you start, and note its model number. Setup goes faster when the network is settled first, as a fault introduced at the network stage looks exactly like a fault in the plan. Allow about twenty minutes for a first setup, and considerably longer if the Other needs a system update first.
- Connect the Firestick in the kitchen to the network, using a cable if one can reach.
- Check that the screen is set to a fixed output mode instead of automatic.
- Open the player application on the Firestick and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any options.
- Record the time and the result, then repeat the same test at late at night.
Prices for Australia
The per-month figure drops as the term lengthens, and that is the sole route by which the price changes. There is no separate charge for the programme guide or for help during setup — both are included on either package. Basic at 6 months is 35.99 EUR, which is 6.00 EUR for each month of the term.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Bandwidth, in real numbers
Where wiring is impossible, shifting the router into the open generally helps more than replacing it, since a television set to automatic picture mode costs more throughput than anyone anticipates. A 4K feed is budgeted at approximately 25 Mbps, which is why the Basic package carries the the majority of weight for households using a big panel in the basement lounge. A wired run to the main display removes the single largest variable, and it is useful trying even temporarily. Contract speed and delivered speed are distinct things: a copper line into the building says almost nothing about what reaches the screen in the basement lounge.
Choosing the device
Verify the output mode before blaming the source: a display left on automatic can drop HD / Full HD quietly. Older hardware stumbles first over the menus: menus become slow long before the picture does. For a household with two teenagers, the thing that settles it is usually how many people require to start watching without help, which favours the device everyone already knows. Keep the unit list to what you in practice use; every extra box in the bedroom is another thing to update and another remote to lose.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
HD, Full HD and 4K in practice
Set the screen to a fixed output instead of letting it switch, then judge picture quality — automatic switching masks the effect. Audio obeys the same rule: a soundbar in the landing needs its own pass-through option or it will reprocess every signal.
Motion smoothing is the option most frequently responsible for an image that seems wrong without anyone being able to say why. Judge quality on the same content twice instead of across different channels, since source material varies more than the delivery does.
Choosing between Basic and Premium
The package does not alter the local network, so upgrading will not fix a wall between the router and the display. A single viewer watching in the dining room on one display seldom pushes past Basic.
Longer terms reduce the monthly figure: Basic at 6 months comes to 6.00 EUR per month against 35.99 EUR for the whole term. Raise the question in advance rather than after: the current device compatibility details are useful confirming for the exact Apple TV in the dining room.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Troubleshooting, by symptom
A fault that shows up on one MAG but not on a Android Phone in the same landing is a unit problem, rather than a network fault. Adjust one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Firestick; retest at late at night |
| Everything is slow to respond, picture is fine | Device interface, not the stream | Free storage on the Firestick; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One screen works, another does not | Device or stream limit | Verify whether 2 streams are already in use |
| Picture seems soft on a sizeable screen | Output mode or picture quality tier | Set a fixed output; confirm the package includes HD / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the kitchen soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the device time zone |
Getting help
If the fault shows up only at half past eight in the evening, say so — timing is regularly the most useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Questions about compatibility for a particular iPhone / iPad are useful asking before ordering instead of after.
Why channel lists differ by country
This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Australia. Ask about current availability before ordering instead of trusting an older printed set. A licensed service carries only the content it is licensed to carry, which is why no honest page can pledge a named event.
Frequently asked questions
Do I need to change my router?
Rarely. Write down the figures you gauge, because testing the same channel twice a day is what makes a support conversation short instead of circular. Contract speed and delivered speed are different things: VDSL into the building says almost nothing about what reaches the screen in the kitchen. Each feed requires approximately 12 Mbps to hold HD / Full HD without stumbling, and that figure is per stream rather than per household.
How long does the first setup take?
Allow about twenty minutes, and a good deal more if the Firestick has to update itself first. The order below is deliberate: each step can be verified before the next one is attempted. Set aside about twenty minutes for a first setup, and considerably longer if the Firestick needs a system update first. Setup goes faster when the network is settled first, since a fault introduced at the network stage seems exactly like a fault in the package.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Questions about compatibility for a particular Firestick are useful asking before ordering instead of after. Setup help is included on both plans, and it is most effective when the question carries specific details.
Can I watch on a Windows as well?
Yes, provided the feed count permits it. Total the bandwidth before adding the screen: three Full HD streams need about 24 to 36 Mbps between them. Simultaneous feeds are tallied per plan, not per device: Basic permits 2, Premium permits up to 5. A unit that is powered up and waiting does not consume a feed; a device left paused mid-programme frequently does.
Which device should I use in the kitchen?
The one already wired into the screen is the majority of frequently the right answer, since it keeps the picture path short and eliminates an extra remote. For a household with a night-shift worker, the deciding factor is typically how many people need to start watching without help, which favours the unit everyone already knows. Confirm the output mode before blaming the source: a display left on automatic can downscale HD / Full HD without announcing it. Storage matters less than people expect, but a unit with almost no free space turns erratic at late at night.
Which channels are included?
Broadcasting rights are split across distinct rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. Ask about current availability before ordering rather than relying on a list published at some earlier point. Channel availability in Australia so differs from availability elsewhere, and it can alter between one season and the next.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth rather than the package or the device. A fault that shows up on one Firestick but not on a Windows in the same kitchen is a unit fault, not a network one. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first. Adjust one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason.
How many people can watch at the same time?
The answer comes from the package rather than the number of devices you own. Add up the bandwidth before adding the display: three Full HD feeds need roughly 24 to 36 Mbps between them. Where multiple people watch independently, settling which screens count at late at night avoids an upgrade that was never needed.