Before you write
This guide includes contact for viewers in United States, using the figures that in practice determine whether a feed holds steady.
There are two plans. Basic covers HD and Full HD with 2 simultaneous feeds; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous streams. A wired run to the principal display takes out the biggest unknown, and it is useful attempting even as a short experiment. Picture quality tracks bandwidth: around 25 Mbps per feed for the quality Premium delivers, before anything else in the house is counted.
Getting in touch
Questions about whether a particular Other is supported are best asked in advance instead of afterwards. A problem that only appears at the middle of the afternoon is useful saying explicitly — the clock is regularly the best clue. Stating what you already tried eliminates an exchange, since it clears the obvious suggestions.
The fastest way is WhatsApp at +33 7 56 75 79 66, which handles both ordering and setup. For an pre-sales question, state the plan and term you are considering — for example Premium for 12 months — and the Firestick you intend to use. For a support question, give the Firestick model, the landing it sits in, how it connects, and the clock time the fault appeared.
What 4K / Full HD really requires
A larger display in the box room makes the gap between Full HD and 4K obvious; a screen under about 43 inches renders it barely perceptible. The Premium plan includes 4K / Full HD, and the difference between picture quality tiers is visible chiefly on big panels at normal viewing distance. Audio obeys the same rule: a soundbar in the box room needs its own pass-through setting or it will quietly resample everything. If the picture softens at a Saturday afternoon but holds at other times, the cause is bandwidth rather than the plan or the unit.
More than one display
Where several people watch independently, settling which screens count at a weekday evening avoids an upgrade that was never needed. A second display in the conservatory and a third elsewhere is comfortable on Premium and tight on Basic. For a family of four, the workable limit is typically reached at a weekday evening rather than during the day.
What the link requires to deliver
A 4K stream is calculated at about 25 Mbps, which is why the Premium package carries the most weight for households watching on a big display in the garden room. A wired run to the primary screen takes out the biggest unknown, and it is worth trying even as a short experiment. Where wiring is impossible, moving the router out of a cupboard generally does more than replacing it, since a mesh node placed too far from the screen costs more throughput than anyone anticipates. Keep a record of the figures you gauge, since timing the fault against the clock rather than by feel is what makes a support conversation brief rather than endless.
Devices that suit United States homes
For a shared flat with three tenants, the thing that settles it is usually how many people need to start watching without help, which favours the device everyone already knows. Storage matters less than people expect, but a device with almost no free space turns erratic at half past eight in the evening.
A Android TV in the home office and a Other elsewhere is a usual arrangement, and it works as long as the plan permits 5 simultaneous streams. If you are due to adjust the box, choose the option with a wired network port — it removes a entire category of problem in one step.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
What support includes
A message that says what you already tried saves a round trip, since it removes the obvious suggestions from the conversation. Setup help is included on both plans, and it is most effective when the question carries specific details. If the issue shows up only at a Saturday afternoon, say so — timing is often the most useful single detail.
Frequently asked questions
How much internet speed do I in fact need?
Budget roughly five Mbps for each HD stream, eight to twelve for each Full HD stream, and approximately twenty-five for each 4K feed. Two Full HD streams running together land somewhere around 16 to 24 Mbps before downloads, video calls or a games console are added. Where wiring is impossible, shifting the router into the open typically does more than replacing it, since a router still on factory channel options costs more throughput than most people expect.
Can I watch on a Chromecast as well?
Yes, provided the stream count allows it. A device that is powered up and waiting does not consume a stream; a device left paused mid-programme regularly takes one. A second display in the conservatory and a third elsewhere is roomy on Premium and tight on Basic.
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. Work out the cost per display: a Premium package supporting 5 simultaneous streams divides differently for a shared flat with three tenants than for a single viewer. Prices are shown in EUR for the whole term and not as an instalment, as the term is what is in fact purchased. The per-month figure falls as the term lengthens, and that is the only mechanism by which the price changes.
Which unit should I use in the conservatory?
The one already connected to the screen is generally the right answer, as it keeps the picture path short and saves juggling two remotes. A Android TV in the conservatory and a Chromecast elsewhere is a common arrangement, and it works as long as the package allows 5 simultaneous streams. Storage matters less than people expect, but a unit with almost no free space will behave unpredictably at the middle of the afternoon. Verify the output mode before blaming the source: a screen left on automatic can downscale 4K / Full HD without announcing it.
How many people can watch at the same time?
The answer comes from the package instead of the number of devices you own. A second screen in the conservatory and a third elsewhere is comfortable on Premium and tight on Basic. Where multiple people watch independently, settling which screens count at the middle of the afternoon avoids an upgrade that was never needed. Simultaneous feeds are counted per package, rather than per box: Basic allows 2, Premium permits up to 5.
What is included besides the channels?
Both plans come with the EPG programme guide and help during setup, and neither is charged separately. For a shared flat with three tenants, the stream count typically determines it before the quality tier does. There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous streams.