How your data is handled
Here is what privacy means in practice in United States, separated into the link, the local network, the unit and the plan.
There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous feeds. Congestion is tied to the clock: the same house that streams 4K / Full HD effortlessly at noon can falter at a bank holiday afternoon when the entire street is online. The starting point in United States is normally a fixed wireless link, and the difference between two households on the same contract is almost always the local network.
Data and your subscription
The data held is confined to what is needed to issue and support a subscription for United States. No tracking profile is built from what you watch, and this site carries no third-party tracking scripts.
That normally means a contact number, the package and term chosen, and the device type you told us about — for example a Android Phone. This page describes practice instead of reciting statute; it is written to be read, not to be scrolled past. Where law requires records to be kept for a period, they are retained no longer than required.
Access details are issued to one account and are not published or passed to third parties for marketing. You can request what is held about you, and request correction or deletion, by writing to the same number. Messages sent to WhatsApp at +33 7 56 75 79 66 are retained so that a support conversation can be continued rather than begun again from nothing.
The local network is commonly the issue
A wired run to the main screen takes out the biggest unknown, and it is useful trying even as a short experiment. Write down the figures you gauge, since changing one option at a time is what makes a support conversation brief rather than endless.
A 4K feed is calculated at approximately 25 Mbps, which is why the Premium plan matters most for households watching on a large screen in the kitchen. If a second screen is added for grandparents with one primary display, recalculate from 25 Mbps upward rather than assuming the existing connection absorbs it.
Picture picture quality, honestly
Audio obeys the same rule: a soundbar in the landing needs its own pass-through setting or it will reprocess every signal. Judge picture quality on the same content twice instead of across different channels, since source material varies more than the delivery does. The Premium plan includes 4K / Full HD, and the difference between quality tiers is visible chiefly on big panels at normal viewing distance. HD needs about 5 Mbps per stream, Full HD between 8 and 12, and 4K approximately 25 — those are the numbers useful planning around.
Getting help
Questions about compatibility for a particular Firestick are useful asking before ordering instead of after. Note the Firestick model, the connection type, the conservatory it lives in, and the exact time the fault appeared. If the fault appears only at the early morning, say so — timing is often the most useful single detail.
What runs well on which hardware
A Windows in the dining room and a Formuler elsewhere is a common arrangement, and it works as long as the package allows 5 simultaneous streams. If you are due to change the box, choose the option with a wired network port — it eliminates a whole category of fault in one step.
Storage matters less than people expect, but a unit with almost no free space turns erratic at a bank holiday afternoon. Supported hardware covers Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the practical difference between them is interface speed rather than picture quality.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Frequently asked questions
How much internet speed do I in fact require?
Allow for about five Mbps for each HD feed, eight to twelve for each Full HD stream, and about twenty-five for each 4K stream. Write down the figures you measure, as comparing a wired and a wireless run is what makes a support conversation brief rather than endless. Congestion is time-shaped: the same house that streams 4K / Full HD without difficulty at noon can falter at a bank holiday afternoon when the whole street is online. If a second display is added for grandparents with one principal display, recalculate from 25 Mbps upward instead of assuming the existing link absorbs it.
Does a longer term reduce the price?
Yes, and it is the only route by which the price changes. The per-month figure falls as the term lengthens, and that is the sole route by which the price changes. Work out the cost per screen: a Premium package supporting 5 simultaneous streams lands differently for grandparents with one main screen than for a single viewer. Prices are shown in EUR for the entire term rather than as a monthly figure, since the term is what is in practice purchased.
Which channels are included?
Broadcasting rights are split across different rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Broadcasting rights are divided between separate rights holders, and they vary by country and by season. Channel availability in United States so differs from availability elsewhere, and it can alter between one season and the next.
How many people can watch at the same time?
That depends on the package instead of the number of devices you own. A device that is powered up and waiting does not consume a stream; a unit left paused mid-programme regularly takes one. A second screen in the living room and a third elsewhere is comfortable on Premium and tight on Basic. If a stream stops when another begins, the feed limit has been reached — that is the package working as described, not a fault.
Do I require to alter my router?
Seldom. Write down the figures you measure, since comparing a wired and a wireless run is what makes a support conversation brief rather than endless. If a second screen is added for grandparents with one main screen, add up again from 25 Mbps upward rather than assuming the existing link absorbs it.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth rather than the package or the unit. A problem that turns up only at a bank holiday afternoon is a bandwidth problem until proven otherwise. Almost every fault fall into one of a limited set of groups, and the symptom commonly points at which one. Change one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. A single viewer watching in the living room on one display seldom pushes past Basic. Premium becomes the logical choice once a big display and a second or third simultaneous feed arrive together.