What Premium Package in practice means
This guide includes Premium Plan for viewers in United States, using the figures that in fact determine whether a feed holds steady.
A single viewer watching in the box room on one display rarely requires more than Basic provides. Two Full HD feeds running together come out somewhere around 16 to 24 Mbps before downloads, video calls or a games console enter the picture. If you take one thing from this page, take the habit of changing one option at a time — it turns a vague impression into something support can act on.
Understanding Premium Plan in United States
Most of the confusion around Premium Package comes from mixing those four together, so a fault in the bedroom gets blamed on the plan. A package will not fix a router still on factory channel options, and no headline speed compensates for a unit set to the wrong output mode. For a shared flat with three tenants, the real question is not which package is best in general, but which one fits the number of screens in fact in use at a weekday evening. Nothing about Premium Package is settled by a single number, which is why this page separates the link figures from the device settings.
Getting the first stream running
The order below is deliberate: each step can be verified before the next one is attempted. Have the Enigma2 in the games room switched on and connected before you start, and record its model number. Setup moves quicker when the network is settled first, as a fault introduced at the network stage is indistinguishable from a fault in the plan.
- Connect the Android Phone in the box room to the network, using a cable if one can reach.
- Confirm that the screen is set to a fixed output mode rather than automatic.
- Open the player application on the Android Phone and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
- Record the time and the result, then repeat the same test at a weekday evening.
The two plans, side by side
Premium becomes the logical choice once a big screen and a second or third simultaneous stream are both in play. Longer terms bring the per-month number down: Premium at 6 months comes to 7.67 EUR per month against 45.99 EUR for the whole term.
Raise the question in advance instead of after: the current unit compatibility details are worth confirming for the exact macOS in the dining room. If you are unsure, start with the shorter term and move up once you know how many screens are really in use at a weekday evening.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Watching in several rooms
A second display in the home office and a third elsewhere is comfortable on Premium and close to the edge on Basic. Simultaneous feeds are counted per package, not per unit: Basic permits 2, Premium permits up to 5. A unit that is powered up and waiting does not consume a feed; a unit left paused mid-programme regularly takes one.
Troubleshooting, by symptom
A fault that shows up on one Android TV but not on a Chromecast in the same bedroom is a device problem, instead of a network fault. Change one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason. Work from the symptom rather than from the guess: the table below maps what you see to what is worth checking first.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Android Phone; retest at a weekday evening |
| Everything is slow to respond, picture is fine | Device interface, not the feed | Free storage on the Android Phone; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Unit or stream limit | Confirm whether 5 streams are already in use |
| Picture seems soft on a big display | Output mode or picture quality tier | Set a fixed output; confirm the plan includes 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the box room soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
What the link needs to deliver
Keep a note of the figures you gauge, since keeping a note of what was tried and when is what makes a support conversation brief instead of endless. Congestion is tied to the clock: the same house that streams 4K / Full HD effortlessly at noon can struggle at a weekday evening when the entire street is online. Contract speed and delivered speed are two separate matters: cable into the building says almost nothing about what reaches the display in the living room. A 4K stream is budgeted at approximately 25 Mbps, which is why the Premium plan matters the majority of for households watching on a big screen in the living room.
What 4K / Full HD really requires
HD requires around 5 Mbps per feed, Full HD between 8 and 12, and 4K approximately 25 — those are the numbers the arithmetic rests on. The Premium package includes 4K / Full HD, and the difference between picture quality tiers is visible chiefly on big panels at normal viewing distance. If the picture goes soft at half past eight in the evening but holds at other times, the cause is bandwidth and not the package or the box. A larger display in the games room makes the gap between Full HD and 4K obvious; a screen under about 43 inches makes it much harder to see.
Before you contact support
Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Setup help is included on both plans, and it is the majority of effective when the question carries specific details. If the issue turns up only at the early morning, say so — timing is frequently the the majority of useful single detail.
What a licensed service can carry
Channel availability in United States therefore is unlike what applies in other markets, and it can change between one season and the next. This page purposely cites no competition, package or broadcaster, since doing so would imply a licence that may not exist for United States. Broadcasting rights are divided between separate rights holders, and they shift from country to country and season to season.
Frequently asked questions
What is the difference between the two plans?
Basic covers HD and Full HD with two simultaneous feeds. Ask before ordering instead of after: the current device compatibility details are worth confirming for the exact Android Phone in the box room. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the unit list, or the help available during setup.
Which device should I use in the box room?
The one already wired into the display is most often the right answer, as it keeps the picture path short and removes an extra remote. Where a Android Phone is already in place, adding a Smart TV seldom changes the result and generally costs a movement to every viewing session. For a lodger with a second screen, the deciding factor is typically how many people can begin a session unaided, which favours the unit everyone already knows. Storage weighs lighter than assumed, but a unit with almost no free space will behave unpredictably at a weekday evening.
Does a longer term reduce the price?
Yes, and it is the only route by which the price changes. Calculate the cost per display: a Premium plan supporting 5 simultaneous streams divides differently for a lodger with a second screen than for a single viewer. There is no surcharge for the programme guide or for help during setup — both are included on either plan. A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they require.
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth instead of the plan or the unit. Nearly all faults fall into one of a limited set of groups, and the symptom usually points at which one. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the issue turns up only at a weekday evening, say so — timing is frequently the the majority of useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Which channels are included?
Broadcasting rights are divided between different rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. A licensed service carries only the content it is licensed to carry, which is why no honest page can pledge a named event. This page deliberately names no competition, package or broadcaster, as doing so would imply a licence that may not exist for United States. The same principle applies to on-demand material: what is included is a licensing question, not a technical one.
Do I need to alter my router?
Rarely. Write down the figures you measure, since changing one setting at a time is what makes a support conversation brief instead of endless. Contract speed and delivered speed are two separate matters: a landlord-provided connection into the building tells you very little about what reaches the display in the box room. A wired run to the main display takes out the biggest unknown, and it is useful trying even as a short experiment.