What Basic Package actually means
Here is what Basic Plan means in practice in United Kingdom, separated into the connection, the local network, the device and the package.
A single viewer watching in the dining room on one screen rarely requires more than Basic provides. Where wiring is impossible, shifting the router into the open generally helps more than replacing it, as a set-top box stacked on a hot amplifier costs more throughput than the majority of people expect. A Basic plan allows 2 simultaneous streams, and that number governs whether two people can view separate programmes at the same time.
Where to start with Basic Package
A package cannot repair a mesh node placed too far from the screen, and no headline speed compensates for a unit set to the wrong output mode. The starting point in United Kingdom is typically full-fibre, and the difference between two households on the same contract nearly always begins indoors.
For a couple sharing one television, the question that matters is not which package is best in general, but which one suits the number of screens in practice in use at late at night. Nothing about Basic Plan is settled by a single number, which is why this page separates the connection figures from the device options.
The local network is usually the fault
Congestion is tied to the clock: the same house that feeds HD / Full HD without difficulty at noon can struggle at late at night when the whole street is online. Each stream asks for around 12 Mbps to hold HD / Full HD without stumbling, and that figure is per feed rather than per household.
A wired run to the primary display takes out the biggest unknown, and it is worth trying even as a short experiment. Two Full HD streams running together come out somewhere around 16 to 24 Mbps before downloads, video calls or a games console are added.
Getting help
If the issue appears only at a Friday night, say so — timing is frequently the most useful single detail. Setup help is included on both plans, and it is the majority of effective when the question carries specific details. A message that says what you already tried saves a round trip, because it eliminates the obvious suggestions from the conversation.
First-time setup
Setup moves quicker when the network is settled first, as a fault introduced at the network stage is indistinguishable from a fault in the plan. Set aside about twenty minutes for a first setup, and considerably longer if the Android TV needs a system update first. If a step fails, stop there rather than continuing — testing on a second display before blaming the first is what keeps the diagnosis short.
- Connect the Firestick in the dining room to the network, using a cable if one can reach.
- Verify that the display is set to a fixed output mode rather than automatic.
- Open the player application on the Firestick and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any settings.
- Record the time and the result, then repeat the same test at a Saturday afternoon.
- Only after both tests read the same should you alter a picture or network setting.
What it costs over the term
A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they require. For a family that watches together, compare the total for the term against what the same period costs on the alternative package instead of comparing headline monthly figures. Basic at 6 months is 35.99 EUR, which is 6.00 EUR for each month of the term.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Choosing the device
Storage matters less than people expect, but a unit with almost no free space will behave unpredictably at the school run hour. Keep the device list to what you actually use; every extra box in the garden room is another thing to update and another remote to lose.
Supported hardware covers Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the workable difference between them is interface speed more than image. If you are replacing hardware anyway, choose the option with a wired network port — that clears a family of faults in one step.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
What HD / Full HD really requires
The Basic plan includes HD / Full HD, and the difference between quality tiers is visible chiefly on big panels at normal viewing distance. If the picture softens at late at night but holds at other times, the cause is bandwidth and not the package or the box.
Motion smoothing is the setting most frequently responsible for an image that seems wrong without anyone being able to say why. Sharpness controls on the television commonly make things worse, as they add edge artefacts to a signal that is already compressed.
Reading the symptoms
A issue that turns up only at a Sunday evening is a bandwidth problem until proven otherwise. A problem that appears on one Apple TV but not on a iPhone / iPad in the same landing is a device fault, not a network one. Work from the symptom rather than from the guess: the table below maps what you see to what is worth checking first.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Firestick; retest at a Saturday afternoon |
| Everything is slow to respond, picture is fine | Unit interface, not the feed | Free storage on the Firestick; restart it fully |
| Works during the day, struggles in the evening | Shared link congestion | Compare the same channel twelve hours apart |
| One display works, another does not | Device or feed limit | Confirm whether 2 feeds are already in use |
| Picture seems soft on a sizeable screen | Output mode or picture quality tier | Set a fixed output; confirm the plan includes HD / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the dining room soundbar to pass-through instead of auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the device time zone |
The two plans, side by side
If you are unsure, start with the shorter term and move up once you know how many screens are truly in use at late at night. The package does not alter the local network, so upgrading cannot resolve an HDMI cable older than the television. A single viewer watching in the bedroom on one screen seldom pushes past Basic. There are two plans. Basic covers HD and Full HD with 2 simultaneous feeds; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous streams.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Content and rights
Broadcasting rights are divided between distinct rights holders, and they shift from country to country and season to season. Ask about current availability before ordering rather than relying on a list published at some earlier point. This page purposely cites no competition, package or broadcaster, since doing so would imply a licence that may not exist for United Kingdom.
Frequently asked questions
Which device should I use in the dining room?
The one already connected to the screen is usually the right answer, since it keeps the picture path short and avoids a second remote control. Older hardware stumbles first over the menus: menus become slow well before the image suffers. A Firestick is the the majority of direct choice for the dining room, since it keeps the picture path short and avoids a second remote control. For a household with two teenagers, the thing that settles it is typically how many people need to start watching without help, which favours the unit everyone already knows.
How many people can watch at the same time?
The answer comes from the plan rather than the number of devices you own. Where several people watch independently, settling which screens count at a Saturday afternoon avoids an upgrade that was never needed. If a feed stops when another starts, the stream limit has been reached — that is the plan working as described, not a fault.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Record the Firestick model, the connection type, the dining room it sits in, and the exact time the issue appeared. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. For a household with two teenagers, the stream count generally settles matters before the picture quality tier does. There are two plans. Basic covers HD and Full HD with 2 simultaneous streams; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous feeds. Both plans include the EPG programme guide and setup help, so the choice is about display count and sharpness rather than about features being withheld.
Can I watch on a Smart TV as well?
Yes, provided the stream count permits it. A unit that is powered up and waiting does not consume a stream; a device left paused mid-programme frequently takes one. If a stream stops when another begins, the feed limit has been reached — that is the plan working as described, and not a defect. Add up the bandwidth before adding the screen: three Full HD streams require about 24 to 36 Mbps between them.
Which channels are included?
Broadcasting rights are shared among different rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel. The same principle applies to on-demand material: what is included is a licensing question, rather than an engineering matter.
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth instead of the package or the unit. A issue that appears only at a Saturday afternoon is a bandwidth issue until proven otherwise. Work from the symptom rather than from the guess: the table below maps what you see to what is useful checking first. Almost every fault fall into one of a limited set of groups, and the symptom typically points at which one.