How to reach us
Here is what contact means in practice in United Kingdom, separated into the link, the local network, the device and the package.
Ask before ordering instead of after: the current device compatibility details are useful confirming for the exact Formuler in the dining room. Keep a record of the figures you measure, since changing one option at a time is what makes a support conversation short instead of circular. A Premium package permits 5 simultaneous feeds, and that ceiling settles whether two people can watch different things at once.
Getting in touch
For an order question, say the package and term you are considering — for example Premium for 6 months — and the Android TV you intend to use. The fastest way is WhatsApp at +33 7 56 75 79 66, which includes both ordering and setup.
Questions about whether a particular MAG is supported are worth asking before ordering rather than afterwards. A fault that shows up only at a bank holiday afternoon is useful saying explicitly — timing is regularly the single most useful detail.
Stating what you already tried removes an exchange, as it clears the obvious suggestions. For a fault report, include the Android TV model, the garden room it sits in, the link type, and the clock time the issue appeared.
Planning for a household with two teenagers
Simultaneous feeds are counted per plan, not per device: Basic allows 2, Premium allows up to 5. A second screen in the garden room and a third elsewhere is comfortable on Premium and close to the edge on Basic. For a shared flat with three tenants, the everyday limit is normally met at late at night rather than during the day.
Devices that suit United Kingdom homes
Keep the unit list to what you in fact use; every extra box in the kitchen is one more item to maintain and another remote to lose. Where a Chromecast is already in place, adding a Enigma2 rarely improves the picture and generally costs a movement to every viewing session.
A Chromecast in the kitchen and a Enigma2 elsewhere is a familiar pairing, and it works as long as the plan allows 5 simultaneous streams. A Chromecast is the the majority of direct choice for the kitchen, since it keeps the picture path short and saves juggling two handsets.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Quality settings that matter
Sharpness controls on the television commonly make things worse, since they add edge artefacts to a signal that is compressed before it arrives. A larger screen in the spare bedroom makes the gap between Full HD and 4K plain; a screen under about 43 inches makes it much harder to see.
HD requires roughly 5 Mbps per stream, Full HD between 8 and 12, and 4K approximately 25 — those are the numbers the arithmetic rests on. The Premium package covers 4K / Full HD, and the difference between quality tiers is visible mainly on larger screens at normal viewing distance.
Bandwidth, in real numbers
Where wiring is impossible, shifting the router into the open generally helps more than replacing it, because an old powerline adapter costs more throughput than anyone anticipates. Each stream requires around 25 Mbps to hold 4K / Full HD without stumbling, and that figure is per feed instead of per household. A wired run to the principal screen eliminates the single largest variable, and it is useful attempting even as a short experiment. Contract speed and delivered speed are two separate matters: a copper line into the building tells you very little about what arrives at the display in the box room.
Frequently asked questions
How long does the first setup take?
Set aside around twenty minutes, and a good deal more if the Formuler has to update itself first. Have the Formuler in the dining room powered up and on the network before you start, and record its model number. Set aside about twenty minutes for a first setup, and rather more if the Formuler needs a system update first.
Do I require to alter my router?
Rarely. Each feed requires roughly 25 Mbps to hold 4K / Full HD steadily, and that figure is per feed and not per property. Congestion is time-shaped: the same house that streams 4K / Full HD without difficulty at noon can falter at a bank holiday afternoon when the entire street is online. Contract speed and delivered speed are different things: a shared building link into the building tells you very little about what arrives at the display in the dining room.
Which device should I use in the dining room?
The one currently attached to the screen is most regularly the right answer, since it keeps the picture path short and saves juggling two remotes. Verify the output mode before blaming the source: a display left on automatic can downscale 4K / Full HD without announcing it. A Formuler is the straightforward choice for the dining room, since it keeps the picture path short and avoids a second remote control.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Setup help is included on both plans, and it is most effective when the question carries specific details. A message that says what you already tried saves a round trip, because it eliminates the obvious suggestions from the conversation.
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. Work out the cost per screen: a Premium plan supporting 5 simultaneous streams divides differently for a household with two teenagers than for a single viewer. The per-month figure falls as the term lengthens, and that is the only mechanism by which the price changes. Prices are shown in EUR for the whole term rather than as a monthly figure, since the term is what is in practice purchased.
Which channels are included?
Broadcasting rights are shared among separate rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. Channel availability in United Kingdom therefore is unlike what applies in other markets, and it can adjust between one season and the next. Broadcasting rights are split across different rights holders, and they vary by country and by season. This page purposely cites no competition, package or broadcaster, because doing so would imply a licence that may not exist for United Kingdom.
What is included besides the channels?
Both plans include the EPG programme guide and help during setup, and neither is charged separately. Premium becomes the reasonable choice once a sizeable display and a second or third simultaneous feed are both in play. If you are unsure, start with the shorter term and move up once you know how many screens are in practice running at a bank holiday afternoon.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous streams. If you are unsure, start with the shorter term and move up once you know how many screens are in practice running at a bank holiday afternoon. A single viewer watching in the dining room on one screen seldom pushes past Basic. For a household with two teenagers, the stream count generally settles matters before the picture quality tier does.