How your data is handled
Here is what privacy means in practice in United Kingdom, separated into the link, the local network, the unit and the package.
Both plans include the EPG programme guide and setup help, so the choice is about streams and picture quality instead of about features being withheld. Test the same channel for ten minutes at a Friday night and again twelve hours later — that gap distinguishes a unit fault from network congestion. A clear way to think about privacy is as four distinct layers: the link into the household, the local network, the device in the games room, and the plan itself.
Privacy, in practice
Access details are issued to one account and are never shared or passed to third parties for marketing. No tracking profile is built from what you watch, and this site carries no third-party tracking scripts.
That normally means a messaging handle, the package and term chosen, and the hardware kind you told us about — for example a Apple TV. Where law requires records to be kept for a period, they are kept only for that period. This page describes practice rather than reciting statute; it is meant to be understood, not to be skipped.
Messages sent to WhatsApp at +33 7 56 75 79 66 are retained so that a support conversation can be continued instead of restarted each time. The data held is limited to what is needed to create and maintain a subscription for United Kingdom. You can request what is held about you, and ask for it to be corrected or deleted, by messaging support.
Choosing the unit
Confirm the output mode before blaming the source: a display left on automatic can downscale HD / Full HD without announcing it. A Windows is the simplest choice for the garden room, since it keeps the picture path short and avoids a second remote control. Keep the device list to what you really reach for; every extra box in the garden room is another thing to update and a further handset. For a household with a night-shift worker, the deciding factor is typically how many people require to start watching without help, which favours the unit everyone already knows.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Bandwidth, in real numbers
Where wiring is impossible, shifting the router into the open generally helps more than replacing it, since a mesh node placed too far from the screen costs more throughput than the majority of people expect. A 4K feed is calculated at approximately 25 Mbps, which is why the Basic plan matters the majority of for households watching on a sizeable display in the bedroom. A wired run to the main screen eliminates the single largest variable, and it is worth trying even as a short experiment. Contract speed and delivered speed are distinct things: fibre into the building says almost nothing about what reaches the screen in the bedroom.
HD, Full HD and 4K in practice
HD needs about 5 Mbps per feed, Full HD between 8 and 12, and 4K around 25 — those are the numbers the arithmetic rests on. Audio follows the same logic: a soundbar in the living room requires its own pass-through setting or it will quietly resample everything. For grandparents with one principal display, quality is frequently capped by the third simultaneous feed rather than by any single screen. A larger screen in the living room makes the gap between Full HD and 4K plain; a screen under about 43 inches makes it much harder to see.
Before you contact support
Note the macOS model, the link type, the spare bedroom it sits in, and the exact time the fault appeared. Questions about compatibility for a particular macOS are worth asking before ordering rather than after. A message that says what you already tried saves a round trip, because it eliminates the obvious suggestions from the conversation.
Frequently asked questions
Do I require to alter my router?
Not typically. Write down the figures you gauge, as testing the same channel twice a day is what makes a support conversation short instead of circular. A 4K stream is calculated at about 25 Mbps, which is why the Basic package carries the most weight for households using a big panel in the games room.
How much internet speed do I in practice require?
Budget about five Mbps for each HD feed, eight to twelve for each Full HD feed, and about twenty-five for each 4K feed. Each stream requires around 12 Mbps to hold HD / Full HD without stumbling, and that figure is per feed rather than per household. Where wiring is impossible, shifting the router into the open generally helps more than replacing it, because a set-top box stacked on a hot amplifier costs more throughput than anyone anticipates. A 4K feed is budgeted at about 25 Mbps, which is why the Basic package carries the most weight for households using a big panel in the games room.
How long does the first setup take?
Set aside around twenty minutes, and rather more if the iPhone / iPad needs a system update first. Setup goes faster when the network is settled first, as a fault introduced at the network stage seems exactly like a fault in the package. Allow about twenty minutes for a first setup, and considerably longer if the iPhone / iPad needs a system update first.
Does a longer term reduce the price?
Yes, and it is the only way the price changes. For a household with two teenagers, compare the total for the term against what the same period costs on the alternative plan rather than comparing headline monthly figures. The per-month figure falls as the term lengthens, and that is the sole route by which the price changes. Work out the cost per screen: a Basic plan supporting 2 simultaneous feeds lands differently for a household with two teenagers than for a single viewer.
Can I watch on a Android TV as well?
Yes, provided the stream count permits it. For a household with two teenagers, the workable limit is usually reached at a Friday night and not at midday. If a stream stops when another begins, the feed limit has been reached — that is the plan working as described, and not a defect.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Setup help is included on both plans, and it is the majority of effective when the question carries specific details. Questions about compatibility for a particular iPhone / iPad are worth asking before ordering rather than after. Record the iPhone / iPad model, the link type, the games room it lives in, and the exact time the problem appeared.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. Both plans include the EPG programme guide and setup help, so the choice is about screen count and sharpness instead of about features being withheld. Longer terms reduce the monthly figure: Basic at 3 months works out at 8.33 EUR per month against 24.99 EUR for the whole term.
Which device should I use in the games room?
The one already wired into the display is the majority of regularly the right answer, since it keeps the picture path short and saves juggling two remotes. A iPhone / iPad in the games room and a Android TV elsewhere is a common arrangement, and it works as long as the plan allows 2 simultaneous feeds. Check the output mode before faulting the feed: a display left on automatic can downscale HD / Full HD without announcing it.