What quality options in fact means

picture quality options: the short version

A Premium plan permits 5 simultaneous feeds, and that ceiling settles whether two people can view separate programmes at the same time. Nothing about quality settings is settled by a single number, which is why this page separates the link figures from the unit settings.

The bulk of the muddle around quality settings comes from treating those four as one thing, so a fault in the kitchen gets blamed on the package. The useful way to think about quality options is as four separate parts: the link into the household, the local network, the unit in the kitchen, and the package itself.

Setting it up, step by step

If a step fails, stay with it instead of continuing — testing the same channel twice a day is what keeps the diagnosis short. The order below is chosen on purpose: each step can be verified before the next one is attempted. Have the Enigma2 in the conservatory switched on and connected before you start, and note its model number.

1. Connect the Windows in the games room to the network, using a cable if one can reach.
2. Check that the display is set to a fixed output mode rather than automatic.
3. Open the player application on the Windows and enter the access details exactly as supplied.
4. Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
5. Play one channel for ten full minutes without touching any settings.
6. Record the time and the result, then repeat the same test at the school run hour.
7. Only after both tests read the same should you alter a picture or network setting.

Working out the real monthly figure

Calculate the cost per display: a Premium plan supporting 5 simultaneous streams divides differently for a shared flat with three tenants than for a single viewer. Premium at 6 months is 45.99 EUR, which is 7.67 EUR for each month of the term. A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they need.

Simultaneous feeds explained

For a family that watches together, the workable limit is normally met at a wet Sunday and not at midday. If a feed stops when another starts, the stream limit has been reached — that is the package working as described, not a fault. A second screen in the attic room and a third elsewhere is comfortable on Premium and close to the edge on Basic.

Basic and Premium compared

Both plans include the EPG programme guide and setup help, so the choice is about screen count and sharpness rather than about features being withheld. Raise the question in advance instead of after: the current device compatibility details are useful confirming for the exact Android TV in the landing.

For a shared flat with three tenants, the stream count generally settles matters before the picture quality tier does. Longer terms bring the per-month number down: Premium at 6 months comes to 7.67 EUR per month against 45.99 EUR for the whole term.

Data and your subscription

This page sets out how data is handled rather than restating legislation; it is written to be read, not to be scrolled past. No behavioural profile is built from what you watch, and this site loads no external trackers. Messages sent to WhatsApp at +33 7 56 75 79 66 are retained so that a support conversation can be continued instead of begun again from nothing.

How we work

This service provides IPTV subscriptions for private household viewing in United Kingdom, on two plans and six durations. Support is handled on WhatsApp at +33 7 56 75 79 66, for ordering questions and setup alike. The approach is intentionally unadorned: stated figures, a short unit list, and nothing that cannot be verified.

Refunds and cancellations

Refunds are not available where the stated device requirements were ignored, as that is a local matter. Before a refund is assessed, the usual first step is a diagnostic pass: the majority of reported faults turn out to be local network or Enigma2 configuration. A subscription bought for 6 months at 45.99 EUR is assessed pro rata against the portion consumed.

Bandwidth, in real numbers

Two Full HD feeds running together land somewhere near 16 to 24 Mbps before downloads, video calls or a games console are added. If a second screen is added for a family that watches together, recalculate from 25 Mbps upward and do not assume there is room.

Keep a note of the figures you measure, because testing on a second screen before blaming the first is what makes a support conversation brief instead of endless. Test the same channel for ten minutes at the early morning and again twelve hours later — the comparison separates a unit fault from network congestion.

Before you write

For an pre-sales question, say the package and term you are considering — for example Premium for 6 months — and the Apple TV you intend to use. Questions about whether a particular Windows is supported are best asked in advance rather than afterwards. A fault that shows up only at a weekday evening is useful flagging as such — timing is often the single most useful detail.

What a licensed service can carry

Ask about current availability before ordering instead of trusting an older printed set. The same principle applies to on-demand material: what is included is a licensing question, not a technical one. Channel availability in United Kingdom so is unlike what applies in other markets, and it can adjust between one season and the next.

Frequently asked questions