What Premium Package in fact means

What Premium Plan actually means

For two flatmates who watch separately, the practical question is not which package is best in the abstract, but which one matches the number of screens in practice in use at the early morning. The the majority of workable way to think about Premium Package is as four distinct layers: the connection into the home, the local network, the device in the box room, and the package itself.

The starting point in Slovenia is typically a rural fixed link, and the difference between two households on the same contract is almost always the local network. Nothing about Premium Plan is settled by a single number, which is why this page separates the link figures from the unit settings.

Prices for Slovenia

Prices are shown in EUR for the whole term and not as an instalment, as the term is what is being bought. Calculate the cost per display: a Premium plan supporting 5 simultaneous feeds lands differently for a household with a night-shift worker than for a single viewer. There is no surcharge for the programme guide or for help during setup — both are included on either plan.

The two plans, side by side

If you are unsure, take the brief option first and move up once you know how many screens are genuinely in use at a Saturday afternoon. Nothing about the package changes the local network, so upgrading will not fix a router still on factory channel options. There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous feeds. A single viewer watching in the attic room on one screen seldom pushes past Basic.

Picture picture quality, honestly

Motion smoothing is the setting the majority of often responsible for an image that fails to convince without anyone being able to say why. Judge quality on the same content twice instead of hopping between feeds, since source material varies more than the delivery does. Set the display to a fixed output rather than automatic, then judge picture quality — automatic switching hides the very fault you are trying to gauge. A larger display in the spare bedroom makes the gap between Full HD and 4K obvious; a screen under about 43 inches renders it barely perceptible.

First-time setup

Set aside about twenty minutes for a first setup, and rather more if the iPhone / iPad needs a system update first. If a step fails, stop there instead of continuing — comparing a wired and a wireless run is what keeps the diagnosis short. Setup goes faster when the network is settled first, since a fault introduced at the network stage is indistinguishable from a fault in the package.

1. Connect the Formuler in the landing to the network, using a cable if one can reach.
2. Check that the screen is set to a fixed output mode rather than automatic.
3. Open the player application on the Formuler and enter the access details exactly as supplied.
4. Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
5. Play one channel for ten full minutes without touching any settings.

When something goes wrong

A issue that turns up only at late at night is a bandwidth issue until proven otherwise. Nearly all faults falls into one of a limited set of groups, and the symptom usually points at which one. Work from the symptom instead of the hunch: the table below maps what you see to what is worth checking first.

Before you contact support

Questions about compatibility for a particular Smart TV are useful asking before ordering rather than after. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. A message that says what you already tried saves a round trip, since it eliminates the obvious suggestions from the conversation.

What runs well on which hardware

A Smart TV in the conservatory and a Chromecast elsewhere is a familiar pairing, and it works as long as the package permits 5 simultaneous feeds. Older hardware stumbles first over the menus: menus become slow long before the picture does. Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the noticeable difference between them is interface speed more than image. Storage weighs lighter than assumed, but a device with almost no free space will behave unpredictably at the school run hour.

• Android TV
• Smart TV
• Firestick
• MAG
• Windows
• macOS
• Android Phone
• iPhone / iPad
• Apple TV
• Chromecast
• Enigma2
• Formuler
• Other

Planning for a household with two teenagers

Simultaneous streams are tallied per plan, instead of per box: Basic allows 2, Premium permits up to 5. A second screen in the kitchen and a third elsewhere is comfortable on Premium and close to the edge on Basic. For a household with a night-shift worker, the everyday limit is generally reached at a Sunday evening and not at midday.

Getting the network right first

Where wiring is impossible, moving the router out of a cupboard usually does more than replacing it, since a mesh node placed too far from the display costs more throughput than most people expect. Test the same channel for ten minutes at a Sunday evening and again twelve hours later — that gap distinguishes a unit fault from network congestion.

If a second screen is added for grandparents with one main screen, recalculate from 25 Mbps upward and do not assume there is room. Contract speed and delivered speed are distinct things: a fixed wireless link into the building tells you very little about what reaches the screen in the dining room.

Content and rights

A licensed service carries only the content it is licensed to carry, which is why no honest page can pledge a named event. Channel availability in Slovenia consequently is unlike what applies in other markets, and it can adjust between one season and the next. The same principle applies to on-demand material: what is included is a licensing question, instead of an engineering matter.

Frequently asked questions