IPTV support: the short version

Understanding IPTV support in Armenia

For a household with a night-shift worker, the question that matters is not which package is best in general, but which one fits the number of screens genuinely running at a Sunday evening. A plan cannot repair a congested 2.4 GHz channel, and no amount of bandwidth makes up for a unit set to the wrong output mode.

A Premium package permits 5 simultaneous feeds, and that number decides whether two people can view separate programmes at the same time. The usual baseline in Armenia is typically cable, and the gap between two households on the same contract nearly always begins indoors.

Matching the unit to the bedroom

Where a Android Phone is already in place, adding a MAG seldom changes the result and commonly adds a step to every viewing session. A Android Phone is the most direct choice for the landing, since it keeps the picture path short and avoids a second remote control. If you are replacing hardware anyway, choose the option with a wired network port — it eliminates a entire category of issue in one step. A Android Phone in the landing and a MAG elsewhere is a usual arrangement, and it works as long as the plan permits 5 simultaneous feeds.

• Android TV
• Smart TV
• Firestick
• MAG
• Windows
• macOS
• Android Phone
• iPhone / iPad
• Apple TV
• Chromecast
• Enigma2
• Formuler
• Other

Simultaneous feeds explained

A unit that is powered up and waiting does not consume a feed; a device left paused mid-programme frequently does. Total the bandwidth before adding the screen: three Full HD streams need about 24 to 36 Mbps between them. Simultaneous streams are tallied per plan, instead of per box: Basic permits 2, Premium permits up to 5.

The local network is generally the problem

Each feed calls for about 25 Mbps to hold 4K / Full HD steadily, and that figure is per feed and not per property. A 4K feed is calculated at approximately 25 Mbps, which is why the Premium plan matters most for households watching on a sizeable screen in the kitchen. If a second display is added for a single viewer, add up again from 25 Mbps upward instead of assuming the existing link absorbs it. Write down the figures you measure, since comparing a wired and a wireless run is what makes a support conversation short instead of circular.

Getting help

A message that says what you already tried saves a round trip, since it removes the obvious suggestions from the conversation. Questions about compatibility for a particular iPhone / iPad are useful asking before ordering rather than after. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.

What it costs over the term

The per-month figure falls as the term lengthens, and that is the sole route by which the price changes. Prices are shown in EUR for the whole term and not as an instalment, since the term is what is being bought. Work out the cost per screen: a Premium plan supporting 5 simultaneous feeds divides differently for a shared flat with three tenants than for a single viewer.

Troubleshooting, by symptom

A issue that shows up only at the early morning is a bandwidth problem until proven otherwise. Nearly all faults fall into one of a limited set of groups, and the symptom typically points at which one. Work from the symptom rather than from the guess: the table below maps what you see to what is useful checking first.

Getting the first stream running

The order below is chosen on purpose: each step can be verified before the next one is attempted. Have the Android Phone in the games room powered up and on the network before you start, and record its model number. Setup goes faster when the network is settled first, because a fault introduced at the network stage is indistinguishable from a fault in the package.

1. Connect the Other in the bedroom to the network, using a cable if one can reach.
2. Verify that the display is set to a fixed output mode instead of automatic.
3. Open the player application on the Other and enter the access details exactly as supplied.
4. Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
5. Play one channel for ten full minutes without touching any settings.
6. Record the time and the result, then repeat the same test at a Friday night.
7. Only after both tests read the same should you alter a picture or network option.

Basic and Premium compared

The package does not alter the local network, so upgrading cannot resolve a mesh node placed too far from the screen. Both plans include the EPG programme guide and setup help, so the choice is about feeds and quality instead of about features being withheld.

If you are unsure, take the brief option first and move up once you know how many screens are in fact running at a weekday evening. Longer terms reduce the monthly figure: Premium at 3 months comes to 12.00 EUR per month against 35.99 EUR for the whole term.

Content and rights

The same principle applies to on-demand material: what is included is a licensing question, not a technical one. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Armenia. Broadcasting rights are divided between separate rights holders, and they shift from country to country and season to season.

Frequently asked questions