What Premium Package in fact means
Here is what Premium Package means in practice in Kosovo, separated into the connection, the local network, the unit and the package.
There are two plans. Basic includes HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous streams. Congestion is time-shaped: the same house that streams 4K / Full HD effortlessly at noon can struggle at a wet Sunday when the entire street is online. A Premium plan permits 5 simultaneous feeds, and that number governs whether two people can watch different things at once.
Premium Package: the short version
No part of Premium Package is settled by a single number, which is why this page keeps apart the connection figures from the device options. A package cannot repair a mesh node placed too far from the display, and no headline speed makes up for a unit set to the wrong output mode.
Premium Plan includes how a television signal reaches a display in Kosovo over an internet link instead of an aerial or a dish. The bulk of the muddle around Premium Plan comes from mixing those four together, so a fault in the games room is charged to the package.
What runs well on which hardware
Where a Formuler is already in place, adding a Firestick rarely improves the picture and usually adds a step to every viewing session. Check the output mode before faulting the feed: a display left on automatic can downscale 4K / Full HD without announcing it. Storage weighs lighter than assumed, but a unit with almost no free space turns erratic at a wet Sunday. A Formuler in the box room and a Firestick elsewhere is a familiar pairing, and it works as long as the package permits 5 simultaneous streams.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
A working setup order
Have the Enigma2 in the attic room switched on and connected before you start, and record its model number. Set aside about twenty minutes for a first setup, and considerably longer if the Enigma2 requires a system update first. If a step fails, stop there instead of continuing — timing the fault against the clock rather than by feel is what keeps the diagnosis short.
- Connect the Chromecast in the box room to the network, using a cable if one can reach.
- Verify that the display is set to a fixed output mode rather than automatic.
- Open the player application on the Chromecast and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
- Record the time and the result, then repeat the same test at a wet Sunday.
- Only after both tests read the same should you change a picture or network option.
Getting the network right first
Keep a note of the figures you measure, as reading the model number off the back rather than guessing is what makes a support conversation brief rather than endless. Two Full HD streams running together consequently sit somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. A 4K feed is calculated at approximately 25 Mbps, which is why the Premium plan carries the the majority of weight for households watching on a sizeable display in the living room. If a second display is added for a lodger with a second screen, add up again from 25 Mbps upward and do not assume there is room.
A decision table for common faults
Work from the symptom rather than from the guess: the table below maps what you see to what is worth checking first. Change one thing at a time, and record what you changed — a fault fixed by three simultaneous changes will return unexplained. Nearly all faults falls into one of a limited set of groups, and the symptom usually points at which one.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Chromecast; retest at a wet Sunday |
| Everything is slow to respond, picture is fine | Unit interface, not the feed | Free storage on the Chromecast; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Unit or feed limit | Verify whether 5 feeds are already in use |
| Picture seems soft on a large screen | Output mode or quality tier | Set a fixed output; confirm the plan includes 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the box room soundbar to pass-through instead of auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
Quality options that matter
Sharpness controls on the television generally spoil the image, since they add edge artefacts to a signal that is already compressed. Judge quality on the same content twice instead of hopping between feeds, as source material varies more than the delivery does. A larger screen in the kitchen makes the gap between Full HD and 4K obvious; a display under about 43 inches renders it barely perceptible. Set the display to a fixed output instead of letting it switch, then judge quality — automatic switching masks the effect.
What it costs over the term
For a household with two teenagers, compare the total for the term against what the same period costs on the alternative package instead of the advertised monthly numbers. The per-month figure falls as the term lengthens, and that is the only mechanism by which the price changes. Premium at 6 months is 45.99 EUR, which is 7.67 EUR for each month of the term.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
What support includes
Record the iPhone / iPad model, the connection type, the landing it lives in, and the exact time the problem appeared. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Questions about compatibility for a particular iPhone / iPad are worth asking before ordering rather than after.
More than one screen
Add up the bandwidth before adding the screen: three Full HD feeds require about 24 to 36 Mbps between them. Simultaneous streams are counted per package, not per device: Basic permits 2, Premium allows up to 5. If a stream stops when another starts, the stream limit has been reached — that is the plan working as described, and not a defect.
What a licensed service can carry
Ask about current availability before ordering instead of trusting an older printed set. Channel availability in Kosovo consequently is unlike what applies in other markets, and it can alter between one season and the next. The same principle applies to on-demand material: what is included is a licensing question, not a technical one.
Frequently asked questions
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth instead of the package or the device. Almost every fault fall into one of a limited set of groups, and the symptom generally points at which one. A fault that shows up only at a wet Sunday is a bandwidth problem until proven otherwise.
Do I require to change my router?
Rarely. Test the same channel for ten minutes at a wet Sunday and again twelve hours later — that gap distinguishes a device fault from network congestion. Congestion is tied to the clock: the same house that streams 4K / Full HD without difficulty at noon can struggle at a wet Sunday when the entire street is online.
How long does the first setup take?
Allow about twenty minutes, and rather more if the Chromecast needs a system update first. Have the Chromecast in the box room switched on and connected before you start, and note its model number. Set aside about twenty minutes for a first setup, and considerably longer if the Chromecast needs a system update first.
What is included besides the channels?
Both plans come with the EPG programme guide and help during setup, and neither is charged separately. Both plans include the EPG programme guide and setup help, so the choice is about feeds and quality and not about anything held back. A single viewer watching in the box room on one screen seldom pushes past Basic. Premium becomes the logical choice once a sizeable display and a second or third simultaneous feed are both in play.
Which device should I use in the box room?
The one currently attached to the screen is the majority of frequently the right answer, since it keeps the picture path short and avoids a second remote control. Older hardware stumbles first over the menus: menus become slow long before the picture does. For grandparents with one principal display, the thing that settles it is typically how many people can begin a session unaided, which favours the unit everyone already knows. If you are replacing hardware anyway, choose the option with a wired network port — it eliminates a entire category of problem in one step.
Which channels are included?
Broadcasting rights are divided between different rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Channel availability in Kosovo so differs from availability elsewhere, and it can change between one season and the next. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Kosovo. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel.