What Premium Package in practice means
This guide covers Premium Package for viewers in Slovakia, using the figures that in practice determine whether a feed holds steady.
For a couple sharing one television, the stream count generally settles matters before the quality tier does. Two Full HD feeds running together so sit somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. A package will not fix a set-top box stacked on a hot amplifier, and no amount of bandwidth compensates for a unit set to the wrong output mode.
Understanding Premium Package in Slovakia
No part of Premium Package is settled by a single number, which is why this page separates the link figures from the unit settings. A Premium plan permits 5 simultaneous streams, and that ceiling settles whether two people can view separate programmes at the same time. Nearly every misunderstanding around Premium Package comes from mixing those four together, so a fault in the box room gets blamed on the package. A plan cannot repair a wall between the router and the display, and no amount of bandwidth makes up for a device set to the wrong output mode.
The local network is commonly the issue
Congestion is tied to the clock: the same house that streams 4K / Full HD effortlessly at noon can falter at a weekday evening when the entire street is online. Two Full HD streams running together land somewhere near 16 to 24 Mbps before downloads, video calls or a games console enter the picture. A wired run to the principal screen removes the single largest variable, and it is useful trying even as a short experiment. A 4K stream is budgeted at approximately 25 Mbps, which is why the Premium package matters the majority of for households using a big panel in the landing.
Planning for a couple sharing one television
A second display in the garden room and a third elsewhere is comfortable on Premium and close to the edge on Basic. Where multiple people watch independently, agreeing which screens matter at a Friday night avoids an upgrade that was never needed. If a stream stops when another starts, the feed limit has been reached — that is the package working as described, and not a defect.
Troubleshooting, by symptom
Alter one thing at a time, and note what you changed — a fault fixed by three simultaneous changes comes back without a reason. Almost every fault falls into one of a limited set of groups, and the symptom typically points at which one. Work from the symptom instead of from the guess: the table below maps what you see to what is useful checking first.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Other; retest at half past eight in the evening |
| Everything is slow to respond, picture is fine | Device interface, not the stream | Free storage on the Other; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Compare the same channel twelve hours apart |
| One display works, another does not | Device or stream limit | Verify whether 5 feeds are already in use |
| Picture seems soft on a sizeable screen | Output mode or quality tier | Set a fixed output; confirm the package includes 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the home office soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
What support covers
A message that says what you already tried saves a round trip, since it removes the obvious suggestions from the conversation. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Setup help is included on both plans, and it is most effective when the question carries specific details.
Working out the real monthly figure
Prices are shown in EUR for the whole term instead of as a monthly figure, since the term is what is being bought. The per-month figure drops as the term lengthens, and that is the sole route by which the price changes. There is no surcharge for the programme guide or for help during setup — both are included on either plan.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
First-time setup
The order below is chosen on purpose: each step can be verified before the next one is attempted. Setup moves quicker when the network is settled first, since a fault introduced at the network stage seems exactly like a fault in the plan. Have the Smart TV in the garden room switched on and connected before you start, and note its model number.
- Connect the Other in the household office to the network, using a cable if one can reach.
- Confirm that the screen is set to a fixed output mode instead of automatic.
- Open the player application on the Other and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any settings.
- Note the time and the result, then repeat the same test at half past eight in the evening.
Choosing between Basic and Premium
Both plans include the EPG programme guide and setup help, so the choice is about feeds and picture quality and not about anything held back. For grandparents with one principal display, the stream count generally settles matters before the quality tier does.
Premium becomes the logical choice once a sizeable screen and a second or third simultaneous stream are both in play. There are two plans. Basic covers HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous streams.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Devices that suit Slovakia homes
A MAG in the landing and a Enigma2 elsewhere is a usual arrangement, and it works as long as the package allows 5 simultaneous feeds. Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the noticeable difference between them is interface speed rather than picture quality. Keep the device list to what you in fact use; every extra box in the landing is one more item to maintain and a further handset. A MAG is the most direct choice for the landing, since it keeps the picture path short and avoids a second remote control.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
What a licensed service can carry
Broadcasting rights are split across different rights holders, and they vary by country and by season. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Slovakia. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel.
Frequently asked questions
Does a longer term reduce the price?
Yes, and it is the only route by which the price changes. Prices are shown in EUR for the whole term and not as an instalment, because the term is what is in fact purchased. For a couple sharing one television, compare the total for the term against what the same period costs on the alternative package rather than comparing headline monthly figures.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the issue turns up only at half past eight in the evening, say so — timing is regularly the most useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Record the Other model, the connection type, the household office it lives in, and the exact time the fault appeared.
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. For a couple sharing one television, the feed count generally settles matters before the quality tier does. Longer terms bring the per-month number down: Premium at 6 months works out at 7.67 EUR per month against 45.99 EUR for the whole term. A single viewer watching in the home office on one display rarely requires more than Basic provides.
How much internet speed do I actually need?
Allow for roughly five Mbps for each HD feed, eight to twelve for each Full HD stream, and close to twenty-five for each 4K feed. A wired run to the principal screen removes the single largest variable, and it is useful trying even as a short experiment. Each feed asks for about 25 Mbps to hold 4K / Full HD without stumbling, and that figure is per stream and not per property.
Do I need to change my router?
Seldom. If a second display is added for a couple sharing one television, recalculate from 25 Mbps upward rather than assuming the existing link absorbs it. Each stream needs roughly 25 Mbps to hold 4K / Full HD steadily, and that figure is per feed and not per property. Contract speed and delivered speed are two separate matters: a rural fixed link into the building says almost nothing about what arrives at the screen in the household office.
How many people can watch at the same time?
The answer comes from the plan and not the number of devices you own. For a couple sharing one television, the everyday limit is usually reached at half past eight in the evening and not at midday. Where a number of people watch independently, agreeing which screens matter at half past eight in the evening avoids an upgrade that was never needed. Add up the bandwidth before adding the screen: three Full HD streams require about 24 to 36 Mbps between them.