What Basic Package in fact means
This guide includes Basic Plan for viewers in Malta, using the figures that in practice determine whether a feed holds steady.
The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the unit list, or the help available during setup. Contract speed and delivered speed are distinct things: a mobile broadband router into the building says almost nothing about what reaches the screen in the bedroom. If you keep one habit from this page, take the habit of recording the exact time a issue shows up — it turns a vague impression into something support can act on.
What Basic Package actually means
If you take one thing from this page, take the habit of reading the model number off the back instead of guessing — that is how a feeling becomes a checkable observation. The usual baseline in Malta is typically cable, and the gap between two households on the same contract is almost always the local network.
A plan will not fix an old powerline adapter, and no headline speed compensates for a unit set to the wrong output mode. The most workable way to think about Basic Plan is as four separate parts: the connection into the household, the local network, the unit in the bedroom, and the package itself.
Matching the device to the bedroom
A Apple TV in the conservatory and a Enigma2 elsewhere is a usual arrangement, and it works as long as the package allows 2 simultaneous streams. Where a Apple TV is already in place, adding a Enigma2 seldom changes the result and usually adds a step to every viewing session.
Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the noticeable difference between them is interface speed rather than picture quality. For two flatmates who watch separately, the deciding factor is typically how many people can begin a session unaided, which favours the device everyone already knows.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Before you contact support
Setup help is included on both plans, and it is the majority of effective when the question carries specific details. If the issue turns up only at a bank holiday afternoon, say so — timing is regularly the the majority of useful single detail. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions.
Watching in several rooms
Simultaneous feeds are counted per plan, rather than per box: Basic allows 2, Premium permits up to 5. A second screen in the bedroom and a third elsewhere is roomy on Premium and tight on Basic. For a family that watches together, the practical limit is generally reached at a Sunday evening and not at midday.
Choosing between Basic and Premium
Longer terms bring the per-month number down: Basic at 12 months comes to 4.67 EUR per month against 55.99 EUR for the entire term. A single viewer watching in the kitchen on one display rarely needs more than Basic provides.
The plans differ in quality ceiling and feed count. They do not differ in the guide, the device list, or the help available during setup. Premium becomes the logical choice once a big screen and a second or third simultaneous stream are both in play.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
What the link requires to deliver
Two Full HD streams running together land somewhere near 16 to 24 Mbps before downloads, video calls or a games console are added. Congestion is time-shaped: the same house that streams HD / Full HD without difficulty at noon can struggle at a Saturday afternoon when the entire street is online. Where wiring is impossible, moving the router out of a cupboard usually does more than replacing it, since a router placed inside a cupboard costs more throughput than anyone anticipates. Keep a record of the figures you measure, since reading the model number off the back rather than guessing is what makes a support conversation short instead of circular.
A working setup order
Have the macOS in the conservatory powered up and on the network before you start, and note its model number. The order below is deliberate: each step can be verified before the next one is attempted. Setup moves quicker when the network is settled first, since a fault introduced at the network stage looks exactly like a fault in the plan.
- Connect the Enigma2 in the bedroom to the network, using a cable if one can reach.
- Check that the screen is set to a fixed output mode instead of automatic.
- Open the player application on the Enigma2 and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any settings.
What it costs over the term
The per-month figure drops as the term lengthens, and that is the sole route by which the price changes. Prices are shown in EUR for the entire term and not as an instalment, as the term is what is in practice purchased. Confirm the current price before ordering, since the figure that matters is the one quoted when the order is placed.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Rights, explained plainly
Ask about current availability before ordering instead of trusting an older printed set. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Malta. Broadcasting rights are split across separate rights holders, and they shift from country to country and season to season.
Frequently asked questions
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. For a couple sharing one television, contrast the total for the term against what the same period costs on the alternative plan instead of comparing headline monthly figures. A shorter term costs more per month and commits less, which suits anyone still deciding how many screens they require. Basic at 12 months is 55.99 EUR, which is 4.67 EUR for each month of the term.
Can I watch on a Firestick as well?
Yes, provided the stream count allows it. Where a number of people watch independently, settling which screens count at a Saturday afternoon avoids an upgrade that was never needed. For a couple sharing one television, the everyday limit is typically reached at a Saturday afternoon and not at midday. If a stream stops when another starts, the stream limit has been reached — that is the package working as described, and not a defect.
The picture drops in the evening but not during the day. Why?
That pattern points at bandwidth instead of the package or the device. Work from the symptom rather than from the guess: the table below maps what you see to what is useful checking first. Adjust one thing at a time, and note what you changed — a fault fixed by three simultaneous changes will return unexplained.
What is included besides the channels?
Both plans come with the EPG programme guide and help during setup, and neither is charged separately. Raise the question in advance instead of after: the current unit compatibility details are useful confirming for the exact Enigma2 in the bedroom. For a couple sharing one television, the feed count commonly determines it before the picture quality tier does. A single viewer watching in the bedroom on one display seldom pushes past Basic.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the fault appears only at a Saturday afternoon, say so — timing is frequently the the majority of useful single detail. Questions about compatibility for a particular Enigma2 are worth asking before ordering instead of after. Note the Enigma2 model, the link type, the bedroom it lives in, and the exact time the problem appeared.
How much internet speed do I in practice need?
Budget about five Mbps for each HD stream, eight to twelve for each Full HD stream, and close to twenty-five for each 4K stream. Each feed calls for around 12 Mbps to hold HD / Full HD without stumbling, and that figure is per feed and not per property. Keep a record of the figures you gauge, since recording the exact time a issue shows up is what makes a support conversation brief instead of endless.