Understanding Premium Plan in North Macedonia
Here is what Premium Plan means in practice in North Macedonia, separated into the link, the local network, the unit and the package.
Raise the question in advance instead of after: the current device compatibility details are worth confirming for the exact macOS in the box room. Write down the figures you gauge, since reading the model number off the back instead of guessing is what makes a support conversation short instead of circular. The bulk of the muddle around Premium Package comes from mixing those four together, so a fault in the box room is charged to the package.
Where to start with Premium Plan
The majority of of the confusion around Premium Plan comes from mixing those four together, so a fault in the garden room gets blamed on the plan. Picture picture quality tracks bandwidth: approximately 25 Mbps per feed for the picture quality Premium delivers, before anything else in the house is counted.
If you take one thing from this page, take the habit of recording the exact time a fault appears — it turns a vague impression into something support can act on. A Premium plan permits 5 simultaneous feeds, and that ceiling settles whether two people can watch distinct things at once.
Planning for a family that watches together
Add up the bandwidth before adding the screen: three Full HD streams require approximately 24 to 36 Mbps between them. A unit that is powered up and waiting does not consume a feed; a device left paused mid-programme often takes one. Where a number of people watch independently, settling which screens count at a Friday night avoids an upgrade that was never needed.
Working out the real monthly figure
For a single viewer, contrast the total for the term against what the same period costs on the alternative plan instead of the advertised monthly numbers. Prices are shown in EUR for the entire term rather than as a monthly figure, since the term is what is being bought. Premium at 12 months is 69.99 EUR, which is 5.83 EUR for each month of the term.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Reading the symptoms
A problem that appears only at a Sunday evening is a bandwidth issue until proven otherwise. Nearly all faults falls into one of a small number of categories, and the symptom usually points at which one. Work from the symptom instead of from the guess: the table below maps what you see to what is useful checking first.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the macOS; retest at the middle of the afternoon |
| Everything is slow to respond, picture is fine | Unit interface, not the stream | Free storage on the macOS; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One screen works, another does not | Device or feed limit | Check whether 5 streams are already in use |
| Picture looks soft on a sizeable display | Output mode or picture quality tier | Set a fixed output; confirm the package covers 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the box room soundbar to pass-through instead of auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the device time zone |
Setting it up, step by step
The order below is chosen on purpose: each step can be verified before the next one is attempted. If a step fails, stop there rather than continuing — changing one option at a time is what keeps the diagnosis short. Setup goes faster when the network is settled first, since a fault introduced at the network stage is indistinguishable from a fault in the plan.
- Connect the macOS in the box room to the network, using a cable if one can reach.
- Confirm that the display is set to a fixed output mode rather than automatic.
- Open the player application on the macOS and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
What 4K / Full HD really requires
Motion smoothing is the option the majority of frequently behind an image that looks wrong without anyone being able to say why. Judge quality on the same content twice instead of across distinct channels, because source material varies more than the delivery does. Audio follows the same logic: a soundbar in the attic room requires its own pass-through option or it will quietly resample everything. For a shared flat with three tenants, picture quality is frequently capped by the third simultaneous stream more than by one panel.
Choosing between Basic and Premium
Longer terms bring the per-month number down: Premium at 12 months comes to 5.83 EUR per month against 69.99 EUR for the whole term. There are two plans. Basic covers HD and Full HD with 2 simultaneous streams; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous feeds. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the unit list, or the help available during setup. Premium becomes the logical choice once a large screen and a second or third simultaneous stream arrive together.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
What runs well on which hardware
A Apple TV in the attic room and a Other elsewhere is a usual arrangement, and it works as long as the plan allows 5 simultaneous streams. For a household with a night-shift worker, the deciding factor is generally how many people can begin a session unaided, which favours the device everyone already knows. If you are due to adjust the box, choose the option with a wired network port — it eliminates a entire category of fault in one step. Older hardware stumbles first over the menus: menus become slow long before the picture does.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Content and rights
The same principle applies to on-demand material: what is included is a licensing question, not a technical one. This page deliberately names no competition, package or broadcaster, because doing so would imply a licence that may not exist for North Macedonia. Broadcasting rights are divided between distinct rights holders, and they vary by country and by season.
Frequently asked questions
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous streams. The plans differ in quality ceiling and feed count. They do not differ in the guide, the device list, or the help available during setup. Longer terms reduce the monthly figure: Premium at 12 months comes to 5.83 EUR per month against 69.99 EUR for the whole term. Ask before ordering instead of after: the current unit compatibility details are worth confirming for the exact macOS in the box room.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Questions about compatibility for a particular macOS are useful asking before ordering rather than after. Note the macOS model, the link type, the box room it lives in, and the exact time the issue appeared.
How many people can watch at the same time?
The answer comes from the plan instead of the number of devices you own. Where multiple people watch independently, settling which screens count at the middle of the afternoon avoids an upgrade that was never needed. Simultaneous streams are counted per plan, rather than per box: Basic permits 2, Premium permits up to 5. A second screen in the box room and a third elsewhere is roomy on Premium and close to the edge on Basic.
Which device should I use in the box room?
The one already connected to the screen is the majority of frequently the right answer, since it keeps the picture path short and eliminates an extra remote. Keep the unit list to what you really reach for; every extra box in the box room is one more item to maintain and a further handset. If you are due to change the box, choose the option with a wired network port — it removes a whole category of issue in one step.
Which channels are included?
Broadcasting rights are shared among different rights holders and differ from country to country and season to season, so a licensed service carries only what it is licensed to carry. Broadcasting rights are divided between distinct rights holders, and they shift from country to country and season to season. A licensed service carries only the content it is licensed to carry, which is why no honest page can promise a specific competition or channel.
How long does the first setup take?
Budget roughly twenty minutes, and somewhat longer if the macOS has to update itself first. Setup moves quicker when the network is settled first, since a fault introduced at the network stage is indistinguishable from a fault in the plan. Set aside about twenty minutes for a first setup, and considerably longer if the macOS requires a system update first.