Where to start with Basic Package
Here is what Basic Plan means in practice in Montenegro, separated into the link, the local network, the unit and the package.
The plans differ in quality ceiling and stream count. They do not differ in the guide, the device list, or the help available during setup. If a second display is added for a family that watches together, add up again from 12 Mbps upward instead of assuming the existing link absorbs it. Nearly every misunderstanding around Basic Plan comes from mixing those four together, so a fault in the garden room is charged to the plan.
What Basic Package actually means
If you take one thing from this page, take the habit of recording the exact time a problem shows up — that is how a feeling becomes a checkable observation. For a shared flat with three tenants, the question that matters is not which package is best in general, but which one fits the number of screens really running at a Saturday afternoon.
The majority of of the confusion around Basic Plan comes from mixing those four together, so a fault in the kitchen gets blamed on the plan. A package will not fix a router still on factory channel settings, and no amount of bandwidth makes up for a unit set to the wrong output mode.
Matching the unit to the garden room
Where a Enigma2 is already in place, adding a macOS seldom changes the result and commonly adds a step to every viewing session. Confirm the output mode before blaming the source: a screen left on automatic can drop HD / Full HD quietly.
Supported hardware covers Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the practical difference between them is interface speed instead of picture picture quality. Keep the unit list to what you actually use; every extra box in the basement lounge is another thing to update and a further handset.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Picture quality settings that matter
Audio follows the same logic: a soundbar in the landing needs its own pass-through setting or it will quietly resample everything. HD asks for about 5 Mbps per stream, Full HD between 8 and 12, and 4K around 25 — those are the numbers the arithmetic rests on. Judge quality on the same content twice instead of hopping between feeds, because source material varies more than the delivery does. Set the screen to a fixed output instead of letting it switch, then judge picture quality — automatic switching masks the effect.
A decision table for usual faults
A fault that turns up only at a weekday evening is a bandwidth problem until proven otherwise. Adjust one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason. A issue that appears on one Chromecast but not on a Apple TV in the same basement lounge is a device problem, not a network one.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Apple TV; retest at a Friday night |
| Everything is slow to respond, picture is fine | Unit interface, not the stream | Free storage on the Apple TV; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Compare the same channel twelve hours apart |
| One screen works, another does not | Unit or feed limit | Verify whether 2 feeds are already in use |
| Picture seems soft on a sizeable display | Output mode or quality tier | Set a fixed output; confirm the package covers HD / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the garden room soundbar to pass-through instead of auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
Bandwidth, in real numbers
A wired run to the primary screen takes out the biggest unknown, and it is useful trying even temporarily. Two Full HD streams running together come out somewhere around 16 to 24 Mbps before downloads, video calls or a games console are added. Write down the figures you measure, since writing down the model number before contacting support is what makes a support conversation short instead of circular. Where wiring is impossible, moving the router out of a cupboard generally helps more than replacing it, since a television set to automatic picture mode costs more throughput than most people expect.
Option it up, step by step
Have the Android TV in the games room powered up and on the network before you start, and record its model number. Setup moves quicker when the network is settled first, as a fault introduced at the network stage looks exactly like a fault in the plan. If a step fails, stop there instead of continuing — timing the fault against the clock instead of by feel is what keeps the diagnosis short.
- Connect the Apple TV in the garden room to the network, using a cable if one can reach.
- Verify that the screen is set to a fixed output mode rather than automatic.
- Open the player application on the Apple TV and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any settings.
Working out the real monthly figure
For a lodger with a second display, compare the total for the term against what the same period costs on the alternative plan rather than comparing headline monthly figures. The per-month figure falls as the term lengthens, and that is the sole route by which the price changes. There is no surcharge for the programme guide or for help during setup — both are included on either package.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 13.99 EUR | 13.99 EUR |
| 3 months | 24.99 EUR | 8.33 EUR |
| 6 months | 35.99 EUR | 6.00 EUR |
| 12 months | 55.99 EUR | 4.67 EUR |
| 24 months | 99.99 EUR | 4.17 EUR |
| 36 months | 139.99 EUR | 3.89 EUR |
Content and rights
Channel availability in Montenegro so is unlike what applies in other markets, and it can adjust between one season and the next. Broadcasting rights are divided between different rights holders, and they shift from country to country and season to season. The same principle applies to on-demand material: what is included is a licensing question, instead of an engineering matter.
Frequently asked questions
How much internet speed do I actually need?
Budget around five Mbps for each HD stream, eight to twelve for each Full HD feed, and close to twenty-five for each 4K feed. Test the same channel for ten minutes at a Friday night and again twelve hours later — the comparison separates a device fault from network congestion. Congestion is tied to the clock: the same house that streams HD / Full HD without difficulty at noon can struggle at a Friday night when the whole street is online. Contract speed and delivered speed are distinct things: a rural fixed link into the building says almost nothing about what arrives at the display in the garden room.
Can I watch on a Windows as well?
Yes, provided the feed count permits it. Simultaneous streams are tallied per plan, not per unit: Basic allows 2, Premium permits up to 5. Total the bandwidth before adding the display: three Full HD feeds require about 24 to 36 Mbps between them.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the problem shows up only at a Friday night, say so — timing is often the most useful single detail. Setup help is included on both plans, and it is the majority of effective when the question carries specific details.
How long does the first setup take?
Budget around twenty minutes, and rather more if the Apple TV has to update itself first. Setup moves quicker when the network is settled first, as a fault introduced at the network stage is indistinguishable from a fault in the plan. Allow about twenty minutes for a first setup, and rather more if the Apple TV needs a system update first. The order below is chosen on purpose: each step can be verified before the next one is attempted.
How many people can watch at the same time?
This is decided by the package instead of the number of devices you own. A unit that is powered up and waiting does not consume a stream; a device left paused mid-programme regularly takes one. If a stream stops when another starts, the feed limit has been reached — that is the plan working as described, and not a defect.
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth instead of the plan or the unit. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first. Almost every fault fall into one of a limited set of groups, and the symptom commonly points at which one.
Does a longer term reduce the price?
Yes, and it is the only way the price changes. Basic at 6 months is 35.99 EUR, which is 6.00 EUR for each month of the term. The per-month figure drops as the term lengthens, and that is the sole route by which the price changes. Confirm the current price before ordering, since the figure that matters is the one quoted at the time of the order.
What is the difference between the two plans?
Basic covers HD and Full HD with two simultaneous feeds. Nothing about the package changes the local network, so upgrading cannot resolve a congested 2.4 GHz channel. The plans differ in maximum sharpness and concurrent screens. They do not differ in the guide, the device list, or the help available during setup. Both plans include the EPG programme guide and setup help, so the choice is about display count and sharpness and not about anything held back.