Where to start with Premium Plan
This guide includes Premium Plan for viewers in Iceland, using the figures that in practice decide whether a stream holds steady.
There are two plans. Basic covers HD and Full HD with 2 simultaneous feeds; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous streams. Test the same channel for ten minutes at a Saturday afternoon and again twelve hours later — the comparison separates a unit fault from network congestion. The the majority of workable way to think about Premium Plan is as four distinct layers: the connection into the household, the local network, the device in the spare bedroom, and the package itself.
Understanding Premium Plan in Iceland
For a shared flat with three tenants, the question that matters is not which package is best in the abstract, but which one suits the number of screens actually in use at the early morning. Nearly every misunderstanding around Premium Package comes from treating those four as one thing, so a fault in the games room gets blamed on the package.
Premium Plan describes how a television signal arrives at a screen in Iceland over an internet link instead of an aerial or a dish. The starting point in Iceland is typically a landlord-provided link, and the gap between two households on the same contract nearly always begins indoors.
Simultaneous streams explained
Simultaneous feeds are counted per package, not per device: Basic allows 2, Premium permits up to 5. Where a number of people watch independently, settling which screens count at the middle of the afternoon avoids an upgrade that was never needed. A unit that is switched on but idle does not consume a stream; a device left paused mid-programme frequently does.
What it costs over the term
The per-month figure falls as the term lengthens, and that is the sole route by which the price changes. Confirm the current price before ordering, as the figure that matters is the one quoted at the time of the order. For grandparents with one principal display, compare the total for the term against what the same period costs on the alternative package instead of the advertised monthly numbers.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Basic and Premium compared
Longer terms reduce the monthly figure: Premium at 24 months comes to 5.00 EUR per month against 119.99 EUR for the whole term. Premium becomes the logical choice once a sizeable screen and a second or third simultaneous stream arrive together. If you are unsure, start with the shorter term and move up once you know how many screens are in fact running at a wet Sunday. There are two plans. Basic covers HD and Full HD with 2 simultaneous streams; Premium includes 4K and Full HD with priority servers and up to 5 simultaneous feeds.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
Picture quality options that matter
Judge quality on the same content twice rather than across distinct channels, since source material varies more than the delivery does. Set the display to a fixed output instead of letting it switch, then judge quality — automatic switching hides the very fault you are trying to gauge. Sharpness controls on the television generally spoil the image, because they add edge artefacts to a signal that is compressed before it arrives. Motion smoothing is the setting the majority of often responsible for an image that fails to convince without anyone being able to say why.
Option it up, step by step
If a step fails, stay with it rather than continuing — testing the same channel twice a day is what keeps the diagnosis short. The order below is chosen on purpose: each step can be verified before the next one is attempted. Have the Enigma2 in the bedroom switched on and connected before you start, and record its model number.
- Connect the Smart TV in the spare bedroom to the network, using a cable if one can reach.
- Check that the screen is set to a fixed output mode instead of automatic.
- Open the player application on the Smart TV and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
- Note the time and the result, then repeat the same test at a Saturday afternoon.
Devices that suit Iceland homes
Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the everyday difference between them is interface speed more than image. Older hardware stumbles first over the menus: menus become slow long before the picture does. If you are due to change the box, choose the option with a wired network port — that clears a family of faults in one step. Verify the output mode before faulting the feed: a screen left on automatic can drop 4K / Full HD quietly.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Bandwidth, in real numbers
If a second screen is added for a shared flat with three tenants, recalculate from 25 Mbps upward and do not assume there is room. Where wiring is impossible, moving the router out of a cupboard usually does more than replacing it, because a congested 2.4 GHz channel costs more throughput than anyone anticipates. Each stream asks for around 25 Mbps to hold 4K / Full HD steadily, and that figure is per stream rather than per household. Test the same channel for ten minutes at the school run hour and again twelve hours later — the comparison separates a unit fault from network congestion.
What support includes
A message that says what you already tried saves a round trip, because it removes the obvious suggestions from the conversation. Setup help is included on both plans, and it is most effective when the question carries specific details. Questions about compatibility for a particular Chromecast are worth asking before ordering rather than after.
Troubleshooting, by symptom
Work from the symptom instead of from the guess: the table below maps what you see to what is useful checking first. Nearly all faults falls into one of a limited set of groups, and the symptom generally points at which one. A problem that appears only at a Saturday afternoon is a bandwidth issue until proven otherwise.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Smart TV; retest at a Saturday afternoon |
| Everything is slow to respond, picture is fine | Device interface, not the feed | Free storage on the Smart TV; restart it fully |
| Works during the day, struggles in the evening | Shared connection congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Unit or feed limit | Check whether 5 feeds are already in use |
| Picture looks soft on a sizeable screen | Output mode or quality tier | Set a fixed output; confirm the plan covers 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the spare bedroom soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
Rights, explained plainly
The same principle applies to on-demand material: what is included is a licensing question, not a technical one. Broadcasting rights are divided between different rights holders, and they shift from country to country and season to season. Channel availability in Iceland consequently is unlike what applies in other markets, and it can adjust between one season and the next.
Frequently asked questions
Do I require to change my router?
Rarely. If a second screen is added for two flatmates who watch separately, add up again from 25 Mbps upward instead of assuming the existing connection absorbs it. A 4K feed is budgeted at approximately 25 Mbps, which is why the Premium package matters most for households watching on a big display in the spare bedroom. Congestion is tied to the clock: the same house that streams 4K / Full HD effortlessly at noon can falter at a Saturday afternoon when the entire street is online.
How long does the first setup take?
Budget about twenty minutes, and somewhat longer if the Smart TV is behind on updates. The order below is deliberate: each step can be verified before the next one is attempted. Set aside about twenty minutes for a first setup, and rather more if the Smart TV needs a system update first. If a step fails, stop there instead of continuing — timing the fault against the clock rather than by feel is what keeps the diagnosis short.
Which channels are included?
Broadcasting rights are shared among different rights holders and vary by country and by season, so a licensed service carries only what it is licensed to carry. Broadcasting rights are divided between separate rights holders, and they vary by country and by season. This page deliberately names no competition, package or broadcaster, since doing so would imply a licence that may not exist for Iceland.
How much internet speed do I in practice need?
Plan on about five Mbps for each HD stream, eight to twelve for each Full HD stream, and close to twenty-five for each 4K stream. Test the same channel for ten minutes at a Saturday afternoon and again twelve hours later — that gap distinguishes a device fault from network congestion. If a second display is added for two flatmates who watch separately, recalculate from 25 Mbps upward instead of assuming the existing link absorbs it. Where wiring is impossible, moving the router out of a cupboard typically does more than replacing it, as a congested 2.4 GHz channel costs more throughput than anyone anticipates.
Can I watch on a Windows as well?
Yes, provided the feed count allows it. If a feed stops when another begins, the stream limit has been reached — that is the plan working as described, and not a defect. For two flatmates who watch separately, the practical limit is usually reached at a Saturday afternoon instead of during the day. Where multiple people watch independently, agreeing which screens matter at a Saturday afternoon avoids an upgrade that was never needed.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the issue turns up only at a Saturday afternoon, say so — timing is frequently the most useful single detail. Note the Smart TV model, the connection type, the spare bedroom it sits in, and the exact time the issue appeared. Setup help is included on both plans, and it is the majority of effective when the question carries specific details.
The picture drops in the evening but not during the day. Why?
That pattern points at bandwidth instead of the plan or the unit. Change one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason. Nearly all faults fall into one of a limited set of groups, and the symptom commonly points at which one. A problem that shows up on one Smart TV but not on a Windows in the same spare bedroom is a unit fault, instead of a network fault.
How many people can watch at the same time?
That depends on the package and not the number of devices you own. A device that is powered up and waiting does not consume a stream; a device left paused mid-programme regularly takes one. A second screen in the spare bedroom and a third elsewhere is comfortable on Premium and close to the edge on Basic. If a feed stops when another starts, the feed limit has been reached — that is the package working as described, and not a defect.