Where to start with Basic Package
A practical look at Basic Plan in Iceland, written around measurable numbers instead of impressions.
Raise the question in advance instead of after: the current device compatibility details are useful confirming for the exact macOS in the attic room. Write down the figures you gauge, since timing the fault against the clock instead of by feel is what makes a support conversation brief rather than endless. A Basic package permits 2 simultaneous streams, and that number determines whether two people can view separate programmes at the same time.
Where to start with Basic Plan
Nearly every misunderstanding around Basic Package comes from treating those four as one thing, so a fault in the landing is charged to the plan. The usual baseline in Iceland is normally a mobile broadband router, and the gap between two households on the same contract nearly always begins indoors. If you keep one habit from this page, take the habit of timing the fault against the clock instead of by feel — it turns a vague impression into something support can act on. A plan will not fix a wall between the router and the screen, and no amount of bandwidth compensates for a device set to the wrong output mode.
HD, Full HD and 4K in practice
Set the screen to a fixed output instead of automatic, then judge picture quality — automatic switching hides the very problem you are trying to gauge. Audio obeys the same rule: a soundbar in the bedroom needs its own pass-through option or it will quietly resample everything.
A larger display in the bedroom makes the gap between Full HD and 4K obvious; a screen under about 43 inches makes it much harder to see. HD asks for about 5 Mbps per stream, Full HD between 8 and 12, and 4K around 25 — those are the numbers useful planning around.
Basic and Premium compared
Longer terms reduce the monthly figure: Basic at 12 months comes to 4.67 EUR per month against 55.99 EUR for the entire term. Both plans include the EPG programme guide and setup help, so the choice is about feeds and picture quality and not about anything held back.
There are two plans. Basic includes HD and Full HD with 2 simultaneous feeds; Premium covers 4K and Full HD with priority servers and up to 5 simultaneous feeds. Ask before ordering instead of after: the current device compatibility details are useful confirming for the exact Chromecast in the conservatory.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
How to ask a useful question
Questions about compatibility for a particular Android TV are worth asking before ordering instead of after. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. A message that says what you already tried saves a round trip, because it removes the obvious suggestions from the conversation.
A working setup order
Allow about twenty minutes for a first setup, and considerably longer if the Enigma2 requires a system update first. The order below is deliberate: each step can be verified before the next one is attempted. If a step fails, stay with it rather than continuing — timing the fault against the clock rather than by feel is what keeps the diagnosis short.
- Connect the macOS in the attic room to the network, using a cable if one can reach.
- Check that the screen is set to a fixed output mode rather than automatic.
- Open the player application on the macOS and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide seems like a fault.
- Play one channel for ten full minutes without touching any options.
Simultaneous streams explained
For a couple sharing one television, the workable limit is typically reached at a wet Sunday rather than during the day. A unit that is switched on but idle does not consume a feed; a unit left paused mid-programme frequently does. Total the bandwidth before adding the display: three Full HD feeds require about 24 to 36 Mbps between them.
Devices that suit Iceland homes
Where a Formuler is already in place, adding a iPhone / iPad seldom changes the result and generally adds a step to every viewing session. A Formuler is the the majority of direct choice for the basement lounge, since it keeps the picture path short and saves juggling two handsets. Older hardware tends to fail at the interface: menus become slow well before the image suffers. For two flatmates who watch separately, the deciding factor is usually how many people can begin a session unaided, which favours the unit everyone already knows.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
Content and rights
The same principle applies to on-demand material: what is included is a licensing question, rather than an engineering matter. Ask about current availability before ordering instead of relying on a list published at some earlier point. Channel availability in Iceland therefore differs from availability elsewhere, and it can alter between one season and the next.
Frequently asked questions
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Setup help is included on both plans, and it is the majority of effective when the question carries specific details. Questions about compatibility for a particular macOS are useful asking before ordering rather than after.
How many people can watch at the same time?
That depends on the package and not the number of devices you own. Simultaneous streams are tallied per package, not per unit: Basic permits 2, Premium allows up to 5. If a stream stops when another starts, the feed limit has been reached — that is the plan working as described, not a fault.
The picture drops in the evening but not during the day. Why?
That pattern suggests bandwidth instead of the package or the device. A issue that shows up only at half past eight in the evening is a bandwidth problem until proven otherwise. Almost every fault falls into one of a limited set of groups, and the symptom commonly points at which one. Work from the symptom instead of the hunch: the table below maps what you see to what is useful checking first.
How much internet speed do I in fact require?
Allow for about five Mbps for each HD feed, eight to twelve for each Full HD stream, and close to twenty-five for each 4K stream. Keep a note of the figures you gauge, because timing the fault against the clock rather than by feel is what makes a support conversation short instead of circular. If a second screen is added for a family of four, add up again from 12 Mbps upward instead of assuming the existing link absorbs it. A 4K stream is budgeted at approximately 25 Mbps, which is why the Basic plan matters most for households using a big panel in the attic room.
Which unit should I use in the attic room?
The one already connected to the display is most frequently the right answer, as it keeps the picture path short and saves juggling two remotes. Storage matters less than people expect, but a device with almost no free space will behave unpredictably at half past eight in the evening. A macOS in the attic room and a Apple TV elsewhere is a familiar pairing, and it works as long as the plan permits 2 simultaneous feeds.
How long does the first setup take?
Set aside approximately twenty minutes, and rather more if the macOS is behind on updates. Have the macOS in the attic room switched on and connected before you start, and note its model number. Set aside about twenty minutes for a first setup, and considerably longer if the macOS requires a system update first. The order below is chosen on purpose: each step can be verified before the next one is attempted.
Can I watch on a Apple TV as well?
Yes, provided the stream count permits it. If a stream stops when another begins, the stream limit has been reached — that is the package working as described, not a fault. A unit that is powered up and waiting does not consume a feed; a device left paused mid-programme often takes one. Where a number of people watch independently, agreeing which screens matter at half past eight in the evening avoids an upgrade that was never needed.
Do I need to change my router?
Rarely. If a second screen is added for a family of four, recalculate from 12 Mbps upward instead of assuming the existing connection absorbs it. Write down the figures you measure, since timing the fault against the clock instead of by feel is what makes a support conversation brief instead of endless.