Premium Package: the short version
Here is what Premium Package means in practice in Bulgaria, separated into the link, the local network, the device and the package.
Longer terms bring the per-month number down: Premium at 6 months works out at 7.67 EUR per month against 45.99 EUR for the entire term. Each stream needs about 25 Mbps to hold 4K / Full HD without stumbling, and that figure is per stream rather than per household. A Premium plan permits 5 simultaneous streams, and that number determines whether two people can watch separate things at once.
Where to start with Premium Package
The bulk of the muddle around Premium Plan comes from treating those four as one thing, so a fault in the dining room is charged to the plan. The usual baseline in Bulgaria is normally a rural fixed link, and the difference between two households on the same contract nearly always begins indoors. A Premium package permits 5 simultaneous streams, and that number decides whether two people can watch separate things at once. A package will not fix a television set to automatic picture mode, and no headline speed makes up for a device set to the wrong output mode.
Matching the unit to the living room
Older hardware tends to fail at the interface: menus become slow long before the picture does. A Other is the simplest choice for the kitchen, since it keeps the picture path short and avoids a second remote control. Supported hardware includes Android TV, Smart TV, Firestick, MAG, Windows, macOS, and the noticeable difference between them is interface speed more than image. For a single viewer, the deciding factor is generally how many people can begin a session unaided, which favours the device everyone already knows.
- Android TV
- Smart TV
- Firestick
- MAG
- Windows
- macOS
- Android Phone
- iPhone / iPad
- Apple TV
- Chromecast
- Enigma2
- Formuler
- Other
What the connection requires to deliver
A 4K stream is budgeted at approximately 25 Mbps, which is why the Premium plan carries the most weight for households using a big panel in the games room. Congestion is time-shaped: the same house that streams 4K / Full HD without difficulty at noon can falter at a Sunday evening when the entire street is online.
Contract speed and delivered speed are separate things: a mobile broadband router into the building says almost nothing about what reaches the display in the games room. Keep a note of the figures you gauge, since recording the exact time a fault shows up is what makes a support conversation brief rather than endless.
What 4K / Full HD really requires
HD needs about 5 Mbps per feed, Full HD between 8 and 12, and 4K approximately 25 — those are the numbers useful planning around. Set the display to a fixed output rather than automatic, then judge picture quality — automatic switching masks the effect.
Judge quality on the same content twice instead of hopping between feeds, as source material varies more than the delivery does. A larger display in the landing makes the gap between Full HD and 4K obvious; a display under about 43 inches renders it barely perceptible.
What support covers
Support is reached on WhatsApp at +33 7 56 75 79 66, and the same number handles ordering questions. Setup help is included on both plans, and it is the majority of effective when the question carries specific details. Note the iPhone / iPad model, the connection type, the games room it sits in, and the exact time the issue appeared.
More than one screen
If a feed stops when another starts, the feed limit has been reached — that is the package working as described, not a fault. For two flatmates who watch separately, the everyday limit is normally met at the school run hour and not at midday. Simultaneous feeds are counted per plan, not per unit: Basic allows 2, Premium allows up to 5.
Total cost, by term length
For two flatmates who watch separately, compare the total for the term against what the same period costs on the alternative plan rather than comparing headline monthly figures. There is no surcharge for the programme guide or for help during setup — both are included on either package. Calculate the cost per screen: a Premium plan supporting 5 simultaneous feeds lands differently for two flatmates who watch separately than for a single viewer.
| Term | Total for the term | Per month |
|---|---|---|
| 1 month | 15.99 EUR | 15.99 EUR |
| 3 months | 35.99 EUR | 12.00 EUR |
| 6 months | 45.99 EUR | 7.67 EUR |
| 12 months | 69.99 EUR | 5.83 EUR |
| 24 months | 119.99 EUR | 5.00 EUR |
| 36 months | 169.99 EUR | 4.72 EUR |
Basic and Premium compared
A single viewer watching in the dining room on one screen rarely needs more than Basic provides. Ask before ordering instead of after: the current unit compatibility details are worth confirming for the exact Formuler in the dining room.
Premium becomes the reasonable choice once a sizeable display and a second or third simultaneous feed arrive together. Longer terms bring the per-month number down: Premium at 6 months comes to 7.67 EUR per month against 45.99 EUR for the whole term.
| Term | Basic | Premium |
|---|---|---|
| 1 month | 13.99 EUR | 15.99 EUR |
| 3 months | 24.99 EUR | 35.99 EUR |
| 6 months | 35.99 EUR | 45.99 EUR |
| 12 months | 55.99 EUR | 69.99 EUR |
| 24 months | 99.99 EUR | 119.99 EUR |
| 36 months | 139.99 EUR | 169.99 EUR |
A working setup order
Setup moves quicker when the network is settled first, because a fault introduced at the network stage is indistinguishable from a fault in the plan. The order below is deliberate: each step can be verified before the next one is attempted. Have the Apple TV in the games room switched on and connected before you start, and note its model number.
- Connect the Formuler in the living room to the network, using a cable if one can reach.
- Verify that the screen is set to a fixed output mode instead of automatic.
- Open the player application on the Formuler and enter the access details exactly as supplied.
- Let the programme guide finish loading before judging anything — a partial guide looks like a fault.
- Play one channel for ten full minutes without touching any settings.
- Record the time and the result, then repeat the same test at a weekday evening.
When something goes wrong
Change one thing at a time, and record what you changed — a fault fixed by three simultaneous changes comes back without a reason. A issue that appears on one MAG but not on a Chromecast in the same attic room is a unit issue, not a network one. A issue that appears only at a wet Sunday is a bandwidth fault until proven otherwise.
| What you see | Likely cause | What to check |
|---|---|---|
| Picture freezes for a second, then continues | Short bandwidth dips | Try a wired run to the Formuler; retest at a weekday evening |
| Everything is slow to respond, picture is fine | Unit interface, not the feed | Free storage on the Formuler; restart it fully |
| Works during the day, struggles in the evening | Shared link congestion | Contrast the same channel twelve hours apart |
| One display works, another does not | Unit or feed limit | Confirm whether 5 feeds are already in use |
| Picture looks soft on a big screen | Output mode or picture quality tier | Set a fixed output; confirm the plan includes 4K / Full HD |
| Sound is out of step with the picture | Audio pass-through on the soundbar | Set the living room soundbar to pass-through rather than auto |
| Guide is empty or partly filled | Guide still loading, or wrong time zone | Wait for it to complete; confirm the unit time zone |
What a licensed service can carry
Broadcasting rights are split across separate rights holders, and they vary by country and by season. Ask about current availability before ordering rather than relying on a list published at some earlier point. This page purposely cites no competition, package or broadcaster, since doing so would imply a licence that may not exist for Bulgaria.
Frequently asked questions
What is the difference between the two plans?
Basic includes HD and Full HD with two simultaneous feeds. If you are unsure, take the brief option first and move up once you know how many screens are really in use at a weekday evening. Longer terms bring the per-month number down: Premium at 6 months comes to 7.67 EUR per month against 45.99 EUR for the whole term.
The picture drops in the evening but not during the day. Why?
That pattern indicates bandwidth rather than the package or the unit. A fault that turns up only at a weekday evening is a bandwidth fault until proven otherwise. Nearly all faults fall into one of a small number of categories, and the symptom typically points at which one. Work from the symptom rather than from the guess: the table below maps what you see to what is useful checking first.
How long does the first setup take?
Allow around twenty minutes, and a good deal more if the Formuler requires a system update first. Have the Formuler in the living room powered up and on the network before you start, and note its model number. If a step fails, stop there rather than continuing — timing the fault against the clock instead of by feel is what keeps the diagnosis short.
Can I watch on a Android Phone as well?
Yes, provided the feed count allows it. A unit that is switched on but idle does not consume a feed; a device left paused mid-programme frequently does. Simultaneous feeds are counted per plan, instead of per box: Basic permits 2, Premium permits up to 5.
Does a longer term reduce the price?
Yes, and it is the only mechanism by which the price changes. A shorter term costs more per month and asks less up front, which suits anyone still deciding how many screens they require. Calculate the cost per display: a Premium package supporting 5 simultaneous feeds divides differently for grandparents with one principal display than for a single viewer.
How many people can watch at the same time?
The answer comes from the plan instead of the number of devices you own. Where multiple people watch independently, agreeing which screens matter at a weekday evening avoids an upgrade that was never needed. A second display in the living room and a third elsewhere is roomy on Premium and tight on Basic. If a feed stops when another begins, the feed limit has been reached — that is the package working as described, and not a defect.
Which device should I use in the living room?
The one already wired into the display is commonly the right answer, because it keeps the picture path short and removes an extra remote. A Formuler is the most direct choice for the living room, because it keeps the picture path short and avoids a second remote control. Where a Formuler is already in place, adding a Android Phone rarely improves the picture and generally costs a movement to every viewing session.
How do I get help if setup does not go smoothly?
Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. If the problem turns up only at a weekday evening, say so — timing is often the the majority of useful single detail. Questions about compatibility for a particular Formuler are worth asking before ordering rather than after.